Service Desk Analyst
hace 4 días
Multinational company located in Bilbao wishes to incorporate a person to service desk analyst reports hierarchically to the IT Manager.
Activities:
- Ensuring ongoing operations and providing L2 and L3 support to users.
- Support of Windows servers, VMWare and VEEAM infrastructure.
- Managing permissions and file sharing via Active directory
- Coordination of external and internal IT partners.
- Participation in the selection and introduction of new IT solutions
- Planning and implementation of local projects
- Cooperation and local implementation of Global projects
- Management of the relationship with the country's Business line leaders
- Management of the relationship with the country's IT service providers
Documentation of the system landscape
Skills and soft skills:
- Good knowledge of English
- Good knowledge of Windows Server’s management.
- Knowledge of Office 365, AD, GPO, DNS, DHCP, VPN.
- Good Knowledge of VMWare infrastructure.
- knowledge of VEEAM
- Strong analytical and problem-solving skills.
- Basic understanding of networking
- Ability to understand global IT policies and to apply them in an independent way.
- Willingness to travel within our locations in the South Europe Region
- A high degree of responsibility and determination
- Ability to work in a team and flexibility as well as motivation to learn new tasks, reliability, and perseverance.
SOFT SKILLS
- Excellent interpersonal skills
- Ability to manage pressure and stress
- Analytical and synthesizing
- Sense of service and customer satisfaction, Availability
- Ability to deliver quickly
- Meaning of the result
- Responsiveness and proactivity
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