Systems Analyst, Laboratory Applications

hace 3 meses

Bilbao, España CTI Clinical Trial Services, Inc A tiempo completo

**Systems Analyst, Laboratory Applications**

**Job Purpose/Summary**

The Systems Analyst, Laboratory Applications is responsible for technical work related to laboratory systems and supporting activities including project management, training, and support. This includes configuring systems, maintaining documentation, and training of IT staff and end users.

**What You’ll Do**
- Install, configure, maintain, and support assigned laboratory systems
- Effectively manage projects to completion on time and on budget
- Provide high-level customer service, promptly responding to end user requests for support, including troubleshooting, problem solving, report development, training, or system enhancements and correction testing
- Analyze issues and problems reported by users and identifies solutions
- Train end users on new technologies and enhancements to laboratory systems
- Perform disaster recovery testing and documentation
- Maintain necessary documentation as required by CTI SOPs, including those required for 21 CFR Part 11 validation compliance and lab certifications
- Proactively identify areas where technology can improve laboratory processes and end user productivity
- Provide onsite support to local CTI employees for computer system hardware, software, and telecommunications
- Procure and install all new electronic devices such as PCs; set up as required
- Assist with testing and validation
- Manage inventory of IT equipment and supplies; replenish as needed, while aggressively watching the budget

**What You Bring**
- Working knowledge of LIMS development, forms development, workflow management, and instrument integration
- Able to work closely with system users with all levels of experience
- Ability to work within project budgets and complete deliverables in a timely manner
- Excellent verbal and written communication skills
- Effective interpersonal skills, including ability to promote teamwork and ensure high degree of internal and external customer satisfaction
- Ability to develop, prioritize, organize, and manage multiple tasks
- Ability to provide superior level of customer service
- Demonstrated ability to operate in a team environment
- Excellent problem-solving skills
- 5 years of experience managing Information Technology systems
- Working experience with SQL and reporting systems
- Bachelor’s degree or equivalent in Computer Science or Information Technology
- Thorough and current understanding of LabWare LIMS Management.
- Experience in a help desk environment
- Fluent in English

**Why CTI?**

At CTI, we recognize that our people are what make our company successful. Our work moves medicine forward.

For that reason, we treat our team members with the respect they deserve, and our numbers show it:

- We support career progression - We believe in promoting from within and we have a structured mentoring program and program for recent graduates to provide the support employees need to move forward
- We value education and training - We provide tuition assistance, partner with universities and colleges to create programs in our field, and have a dedicated training department
- We value our people - We have never had a layoff in our three decade history and we guaranteed full pay for our employees during the COVID-19 shut-down regardless of the number of hours worked. We support a work-life balance and the importance of time with family by offering generous vacation time, a hybrid work from home schedule, and paid parental leave.
- Our culture is unparalleled - We've received multiple awards recognizing CTI as one of the best places to work in the greater Cincinnati area, as well as one of the top CROs in the industry
- We think globally and act locally - With employees across 60 countries, we have global reach but maintain culture and connections to the local communities in which we work. Our CTI Cares Committees are dedicated to ensuring the CTI culture and values translate around the world.
- We are looking toward the future - We have had a consistent double-digit growth rate over the last decade, invest in cutting-edge technology, and pride ourselves on our average annual retention rate of 95%, which is much higher than many other CROs
- Our work makes a difference - We focus our work on treatments for chronically and critically-ill patients, who are depending on us to bring these life-changing therapies to market

**CTI Clinical Trial and Consulting Services**

Filipa Magalhães

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