Supply Chain Customer Interaction Analyst

hace 7 meses

Bilbao, España PepsiCo A tiempo completo

Overview:
Are you interested in a career in Supply Chain in PepsiCo? Are you passionate about SC Customer Service?

Then now is the time to explore the opportunities of PepsiCo: join us as the next
**Supply Chain Customer Interaction Analyst **for our Snacks division.

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office in
**Vitoria** is informal and engaging. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

**Your mission**:
You will be responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions.

**Responsibilities**:
**_ Your day to day with us:_**

**Order Management & Order Fulfilment**:

- Perform order check and validation. Handle failed deliveries
- Receive, change or cancel standard order details from sales/customers and capture them accordingly in the system (standard and promotion orders including samples/donations) via mail or telepfone
- Optimize Logistics in terms of shipping combinations
- Perform stock check and confirm quantities, aligning on Logistics characteristics
- Close unconfirmed orders - Identify undelivered orders and items; Cancel and close the undelivered orders
- Prepare, generate and share the corresponding reporting

**Manage returns/refusals**:

- Manage returns refusals and initiate the legal procedure if required)

Qualifications:
**_ What will you need to succeed?_**
- University degree in Business Administration, Economics or similar
- Prior experience within a customer order management role desired
- Profieciency in both English and Spanish
- Great communication and interpersonal skills
- Strong Excel & Office package

**What makes us different?**
- Hybrid working model: combination of remote and collaborative office experience to enable innovation
- Flexible work schedule
- Variety of benefits to support your physical, emotional and financial wellbeing
- Professional growth possibilities & learning opportunities
- Volunteering opportunities to help external communities
- Space to be you to promote our Diversity & Inclusion strategy

**Being you at PepsiCo**:

- PepsiCo is an equal opportunity employer, committed to helping people lead healthier lives and supports workforce diversity. We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability._

**Planet + People**:

- PepsiCo Positive (_
- pep+_
- ) is how we’ll transform the way we create value by operating within planetary boundaries and inspiring positive change for the planet and people in the global food system._

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