Customer Services Executive
hace 2 semanas
Job Purpose:
Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.
Responsibilities:
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Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
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Own, respond to and ensure progression of queries within service level agreements.
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Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
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Improve query, delivery and returns efficiencies and minimize losses due to product returns and credit notes.
- Highlight and
help to address root cause issues relating to after sales management queries
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To promote the use of TD SYNNEX's E Business customer service tools
:
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Support other team members to achieve goals and maintain a strong team work ethos.
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To support the business by following all company policies and procedures and working to the TD SYNNEX shared values.
- Other ad hoc duties as required from time to time.
Knowledge Skills and Experience
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Prior experience of business and customer services processes a plus.
- Track record of working successfully in a team environment
Attention to detail
:
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Customer focused
:
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Excellent communication skills:
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Excellent organisation skills:
- Effective time management and
prioritising skills: - Working knowledge of
Microsoft Office (Excel) and SAP
#LI-PR2
#LI-HYBRID
What's In It For You?
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Elective Benefits:
Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career:
Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being:
Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion:
It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization:
Network with other new co-workers within your first 30 days through our onboarding program.
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Connect with Your Community:
Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for-
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