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Customer Services Executive
hace 2 semanas
Si ta apasiona un sector en continua evolución como el de la tecnología de la información y disfrutas trabajando en un entorno dinámico, avanzado y de colaboración, TD SYNNEX es la empresa perfecta para ti.
Únete a nuestro equipo para conectar el mundo con la potencia de la tecnología
TD SYNNEX Corporation es uno de los mayores distribuidores mundiales de productos, servicios y soluciones tecnológicas.
Su avanzada capacidad de logística y servicios de valor añadido permiten a 115,000 resellers dar soporte de manera eficiente y rentable a las diversas necesidades tecnológicas de los usuarios finales en más de 100 países.
TD SYNNEX generó $ 27.7 mil millones en ventas netas el año fiscal que finalizó el 31 de enero de 2015.
Ocupa el puesto número 107 en Fortune 500 y es una de las "Compañías más admiradas del mundo" de Fortune.
Empresas como Microsoft, HP, Apple, Cisco. Samsung y Microsoft, y cientos de otras, dependen de TD SYNNEX para llevar muchos de sus productos al mercado.Sin una función de distribución, respaldada por una amplia gama de servicios técnicos y de soporte comercial, muchos productos que utilizas nunca llegarían al mercado, y es probable que el hardware y el software en tu hogar u oficina hayan pasado por nuestros almacenes hasta estar en el mercado.
Para la ampliación de nuestro equipo Customer Service de Barcelona buscamos a un Customer Services Executive que nos ayude a p roporcionar un servicio de atención al cliente líder en el sector mediante el procesamiento preciso y oportuno de las devoluciones y las consultas de entrega para proteger y hacer crecer la relación con el cliente.
La persona seleccionada deberá actuar como defensor del cliente dentro de TD SYNNEX en relación con los procesos y procedimientos de gestión postventa.
Entre sus responsabilidades, estarán:
- Investigar, asesorar y resolver las consultas de posventa, específicamente en torno a las devoluciones y los problemas de entrega, actuando como contacto principal con el cliente cuando sea necesario.
- Cumplir con la política y los procedimientos de la empresa en relación con las consultas relacionadas con las devoluciones y las entregas, actuando dentro de la delegación de autoridad establecida.
- Mejorar la eficiencia de las consultas, entregas y devoluciones y minimizar las pérdidas debidas a las devoluciones de productos y a los abonos.
- Destacar y ayudar a resolver los problemas de raíz relacionados con las consultas de gestión postventa
- Promover el uso de las herramientas de servicio al cliente de la compañía.
- Apoyar a otros miembros del equipo para que alcancen sus objetivos y mantener un fuerte espíritu de trabajo en equipo
- Apoyar al negocio siguiendo todas las políticas y procedimientos de la empresa y trabajando con los valores compartidos de TD SYNNEX
- Otras tareas ad hoc que se requieran ocasionalmente.
Buscamos una persona que tenga conocimiento y esxperiencia en:
- Experiência previa en procesos comerciales.
- Trabajo en equipo.
- Atención y orientación al cliente
- Excelentes habilidades de relación con el cliente, capacidad de comunicación y de organización
- Gestión eficaz del tiempo y capacidad de priorización
- SAP R3 (preferible)
- Inglés intermedio (valorable)
- Se valorarán los conocimientos de Excel y Word
Y por último...
pero no por ello menos importante:
- Trabajarás en un entorno internacional para una organización Fortune Top100.
- Somos una organización en la que nos tomamos muy en serio nuestros valores y en la que prestamos una atención sincera a la "diversidad y la inclusión".
- Una organización donde el humor y la diversión son muy importantes. Work hard, play hard.
- TD SYNNEX es un "Top Employer" certificado y ha sido proclamado como uno de los empleadores más atractivos en TI más de una vez.
- Trabajo híbrido (parcialmente desde casa, parcialmente desde la oficina).
- El mejor café. Bastante importante
At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
We value the difference that you bring and offer a culture for you to thrive and succeed.
LI-MM1
What's In It For You?
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Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
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Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Pr
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