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The Personal Shopping Manager Madrid
hace 3 meses
Madrid
Madrid, Community of Madrid,
ES POSITION SUMMARY:
The Personal Shopping Manager is responsible for developing the Personal Shopping business
ensuring that "Private Clients" receive the most sophisticated stylism
service and client experience.
To meet success, the Personal Shopping Manager will lead the team toward excellence, build
positive relations with Luxury brands Store Managers, proactively develop and retain the
Personal Shopping clientele, ensure perfect product display in our private spaces and drive the
Virtual Personal Shopping activity, as well as identifying new business opportunities.
KEY RESPONSIBILITIES:
Design the "Personal Shopping Client Experience" and ensure we meet excellence in
every client interaction.
Create and take ownership of a clear plan to deliver results on time. Accountable for
sales, productivity and profit targets, giving full consideration to both short and medium
term opportunities
Hire, train and coach the personal shoppers and assistants in delivering the upmost
Fashion experience, reaching operational excellence and developing trust based
relations with clients.
Build close relationships with brands by visiting the stores to ensure up to date
availability of stock, brand understanding, offers and campaigns to support guests
needs and drive sales.
Lead by example and role model in delivering an exceptional personalized service to all
guests. Setting and continuously monitoring service standards, motivating the team to
achieve them and taking proactive action to address any issues
Plan and provide regular personal shopping and brand product training sessions
Manage the creation and execution of Virtual Shopping media comms to engage the
customer (Whatsapp Business stories, WeChat moments, etc)
Collaborate and build relationships with various departments, working to deliver various
guests requests
Ensure that the department is fully compliant at all times with trading standards
legislation, health & safety legislation and security standards
Support operational initiatives (payments, SOPs, IT)
BACKGROUND &
SKILLS:
At least 5 years' experience managing a team for a luxury retail brand
A great communicator. Friendly and confident. Excels in building relationships with
clients, colleagues and brands
Has a strong network and an existing "Client Book"
Results oriented mindset
A strong team player, but also someone who can work on their own initiative
Ability to coach team members to drive performance and enable change as well as
supporting development
Ability to bring ideas and share best practice with other teams
Patient, understanding and resilient
Possess good listening skills
Aware of cultural sensitivities who can flex their personal style to best service the
guests
Efficient, organised and able to plan the working day to accommodate the guests
Ability to work well under pressure
Good attention to detail
Excellent verbal and written communication skills in Spanish and English
