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Customer Support
hace 3 meses
Detailed Duties and Responsibilities:
- Build and maintain rapport with customers, prospects, colleagues, and clients.
- Create a positive dialogue and interaction with dealers and consumers.
- Attend training and briefing sessions as necessary to gain expertise and understanding of client and contact center requirements.
- Respond to customer's queries and complaints in a timely and efficient manner, with empathy.
- Meet personal and quality compliance standards & individual performance targets in line with requirements, contributing to the teams/personnel target/SLAs.
- Assist and guide customers with all required knowledge.
- Have an understanding of client activity, campaign, and product information.
Targeted Qualifications:
- Excellent written and verbal communication skills in .
- Good written and verbal communication skills in
- B2 level or higher.
- Time management skills to ensure service coverage.
- Excellent customer service skills (and experience).
- Min. 6 months experience in Customer service roles will be considered as an advantage.
- Ability to work independently, while being a team player at the same time.
- Computer literate with sound knowledge of Microsoft Office package.
- High sense of professionalism.
- A resourceful and stressresilient personality that can adapt and remain calm in all situations.
- Excellent communication skills with the ability to build rapport.
Interpersonal Skills:
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized & Punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.
Offer & Benefits:
- The package offered:
- Training: Need to be available to work full-time during your training period which is a length of 2 weeks, Monday to Friday.
Working From Home
- Spain
- :
- Employment contract.
- An interesting and dynamic work environment in a multinational company.
How To Apply:
If you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
**"I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through "Spot On Sp. z o.o." and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."
