Customer Operations Agent

hace 2 semanas

Madrid, Madrid, España Suntransfers A tiempo completo

Job Purpose:


The Customer Operations Specialist ensures that delivers the highest standards of service to our customers in order to maximize customer satisfaction by providing booking, travel and product assistance.

Tasks

Responsibilities:

An important part is solving problems for customers during travel assistance calls when decisions have to be taken fast.

Key responsibilities are:

  • Contacting customers to help them complete payments and bookings.
  • Travel assistance for customers and suppliers in the event of any kind of failure occurring during a transfer service and intermediation between both.
  • Complaint handling
  • Assisting on "nonstandardCStasks" for crossfunctional projects in coordination with other departments (e.g. Translations, price comparison, publishing new routes and prices, etc.)
Once the employee reaches a satisfying level of product knowledge and track record of having taken on additional responsibilities on own initiative, the role evolves in the following responsibilities;

  • Assisting colleagues with difficult cases (escalations), answering questions.
  • Assisting Senior colleagues in defining training gaps and delivering training.
  • Supporting the management and ongoing improvement of supplier relationships.
  • Assigning, organising and managing workflows, ensuring all tasks are properly prioritised and executed.
  • Handling of customer and 3rd party complaints and disputes.
  • Ensuring that customer or supplier communications and translations are clear, unambiguous and customerfriendly.

Requirements:

Essential Skills:

  • Knowledge of customer service principles and practices.
  • Very strong team worker with a proactive attitude.
  • Excellent computer & internet skills.
  • Experience in complaint handling.

Desirable Skills:

  • Experience in the tourism industry.

Languages Skills:

  • Advanced level spoken and written English & Spanish

Person Specification:

  • Enjoys adrenaline and working under pressure.
  • Pleasant, professional telephone manner.
  • Excellent communication skills (verbal & written), listening skills.
  • Team work, fast decision making, multitasking and problem solving skills.
  • Attention to detail.
  • Wellorganised, dependable, fastlearner and hard working.
  • Friendly, patient, empathetic customeroriented attitude.

Work schedule:

  • Everyone works from the office in Torroella de Montgrí (Costa Brava, Girona) a few days a week and remotely part of the week.
  • 40 hours/ week split between 5 days a week (Monday to Sunday), rotating mornings, afternoons and night shiftst.

  • Customer Operations Lead

    hace 2 semanas

    Madrid, Madrid, España bp A tiempo completo

    Job Profile Summary Grade HResponsible for supporting retail operations through the development and maintenance of operational support tools, ensuring that initiatives are delivered in a safe, sustainable and customerfocused manner, and that processes, programs and policies are in place to drive excellence and reduce risk,Job Advert**Join our team as...

  • Customer Operations Internship

    hace 2 semanas

    Madrid, Madrid, España Opinator A tiempo completo

    Are you ready to kickstart your career in customer operations and customer service? We are looking for a Customer Operations Intern to join our team and work with us at OPINATOR, a software platform focused on customer success. In this role, you will have three main focuses that will enhance your learning journey: Customer Success Management, Technical...

  • Customer Services Agent

    hace 2 semanas

    Madrid, Madrid, España DAZNBet A tiempo completo

    Role PurposeReporting to the Customer Services Team Leader, the Customer Services Agent role will provide a great seamless DAZN Bet service experience to our customers across the territories.The Customer Services function primarily focuses on proactively identifying opportunities to deliver a best-in-class customer experience by being the voice of the...

  • Customer Services Agent

    hace 2 semanas

    Madrid, Madrid, España Michelin A tiempo completo

    Customer Services AgentTHE ROLE IN SHORT:_ The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our longterm customer satisfaction and ongoing quality initiatives. You will minimise inlife issues, identifying engineering, system, and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS,...

  • Global Customer Experience Training Operations

    hace 2 semanas

    Madrid, Madrid, España Hitachi Energy A tiempo completo

    Global Customer Experience Training Operations, Business Unit TransformersIn alignment with Hitachi Energy Transformer Business Unit's vision and growth strategy and the goal to build up for success a strong training organization that includes a Customer Experience training set-up, you, in the role of Global Customer Experience training operations, are...

  • Customer Operations Internship

    hace 2 semanas

    Madrid, Madrid, España OPINATOR A tiempo completo

    Buscamos un/a Customer Operations Intern para ayudar a nuestro equipo de Customer Service.En este puesto, tendrás 3 elementos principales en tu camino de aprendizaje: Gestión del Éxito del Cliente, Soluciones Técnicas para el correcto uso de la Plataforma y Experiência del Cliente.En otras palabras, ayudarás a nuestros clientes a tener éxito y...

  • Customer Operations Specialist

    hace 2 semanas

    Madrid, Madrid, España Embat A tiempo completo

    We are searching for an ambitious Customer Operations Specialist to join our incredible team at embat in Madrid.Growing your career as a Full Time Customer Operations Specialist is an amazing opportunity to develop useful skills.If you are strong in adaptability, people management and have the right initiative for the job, then apply for the position of...

  • Customer Operations Intern

    hace 2 semanas

    Madrid, Madrid, España Opinator A tiempo completo

    Buscamos un/a Customer Operations Intern para ayudar a nuestro equipo de Customer Service.En este puesto, tendrás 3 elementos principales en tu camino de aprendizaje: Gestión del Éxito del Cliente, Soluciones Técnicas para el correcto uso de la Plataforma y Experiência del Cliente.En otras palabras, ayudarás a nuestros clientes a tener éxito y...

  • Customer Success Operations Manager

    hace 2 semanas

    Madrid, Madrid, España Galeneo Health SL A tiempo completo

    Who are we?Galeneo Health is a decentralized hospital that provides healthcare services outside of the hospital environment. The majority of the services we offer are conducted at the patient's home. At Galeneo Health, our aim is to provide healthcare systems with access to standardized, regulated, and real-time monitored medical procedures efficiently, in...

  • Customer Operations

    hace 2 semanas

    Madrid, Madrid, España OPINATOR A tiempo completo

    About us and this position:Imagine working in a successful high growth technology company for large well-known national and international clients. OPINATOR is a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing that are changing the way in which major companies interact with their...

  • Customer Service Agent

    hace 1 semana

    Madrid, Madrid, España weareplanet A tiempo completo

    About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the...

  • Customer Relations Agent

    hace 4 semanas

    Madrid, Madrid, España GrabJobs A tiempo completo

    Buscamos un CUSTOMER RELATIONS AGENT, con las siguientesFUNCIONES:✓ Gestión de la centralita telefónica del hotel. ✓ Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de comunicación. ✓ Gestión de las llamadas internas y externas. ✓ Serás el nexo entre los...

  • Customer Relations Agent

    hace 2 meses

    Madrid, Madrid, España GrabJobs A tiempo completo

    Buscamos un CUSTOMER RELATIONS AGENT, con las siguientesFUNCIONES:✓ Gestión de la centralita telefónica del hotel. ✓ Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de comunicación. ✓ Gestión de las llamadas internas y externas. ✓ Serás el nexo entre los...

  • Customer Support Agent

    hace 1 mes

    Madrid, Madrid, España Invofox (YC S22) A tiempo completo

    Ampliamos nuestro equipo de Customer Relations Invofox es la inteligencia artificial de procesado de documentos para empresas de software. Somos la tecnología de referencia para estos procesos en Europa y actualmente nos estamos expandiendo al resto del mundo. Invofox buscamos Somos una empresa estadounidense con sede en Madrid, y actualmente estamos en...

  • Customer Support Agent

    hace 4 semanas

    Madrid, Madrid, España Invofox (YC S22) A tiempo completo

    Ampliamos nuestro equipo de Customer Relations Invofox es la inteligencia artificial de procesado de documentos para empresas de software. Somos la tecnología de referencia para estos procesos en Europa y actualmente nos estamos expandiendo al resto del mundo. Invofox buscamos Somos una empresa estadounidense con sede en Madrid, y actualmente estamos en...

  • Customer Support Agent

    hace 2 semanas

    Madrid, Madrid, España Invofox (YC S22) A tiempo completo

    Ampliamos nuestro equipo de Customer Relations Invofox es la inteligencia artificial de procesado de documentos para empresas de software. Somos la tecnología de referencia para estos procesos en Europa y actualmente nos estamos expandiendo al resto del mundo. Invofox buscamos Somos una empresa estadounidense con sede en Madrid, y actualmente estamos en...

  • Datacenter Customer Operations Internship

    hace 2 semanas

    Madrid, Madrid, España Equinix A tiempo completo

    Datacenter Customer Operations Internship Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...

  • Spain Customer Operations Manager

    hace 2 semanas

    Madrid, Madrid, España WeRoad A tiempo completo

    Spain Customer Operations Manager - MadridABOUT WEROAD:CONNECTING PEOPLE, CULTURES, AND STORIESFounded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, the UK and now Germany and France We are a community of travellers, united by their love for travel, adventure, and discovering faraway lands and cultures. We...

  • CUSTOMER EXPERIENCE AGENT with English

    hace 2 semanas

    Madrid, Madrid, España MSX International A tiempo completo

    CUSTOMER EXPERIENCE AGENT in Madrid – Norwegian, Danish, Dutch OR French with English Hello If you are enthusiastic about the automotive industry, you surely know about our company. We are a team of over 500 professionals in Spain and Portugal dedicated to enhancing our customers' business processes and outcomes. Collaborating with leading brands in...

  • Customer Operations Manager

    hace 2 semanas

    Madrid, Madrid, España Vonage A tiempo completo

    Vonage Mission:Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As...