Customer Relations Agent
hace 3 semanas
FUNCIONES:
✓ Gestión de la centralita telefónica del hotel. ✓ Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de comunicación. ✓ Gestión de las llamadas internas y externas. ✓ Serás el nexo entre los departamentos de Alojamiento y Restauración. ✓ Proporcionar información a los huéspedes sobre las características de las habitaciones, los servicios de la propiedad. ✓ Cumplimiento de los Estándares de LQA (Leading Hotels of the World)
HABILIDADES Y COMPETENCIAS:
✓ Buenas habilidades de Comunicación ✓ Comunicación empática ✓ Trato amable y servicial ✓ Paciente en la atención telefónica ✓ Proactividad y trabajo en equipo ✓ Ética y responsabilidad ✓ Asertividad, discreción y capacidad organizativa ✓ Enfoque a la Calidad del Servicio
REQUISITOS:
✓ Experiencia en otras centralitas de hoteles de 5*GL ✓ Idioma Castellano y catalán ✓ Inglés nivel avanzado.
✓ Se valorarán otros idiomas:
francés, alemán, japonés, mandarín, árabe. ✓ Usuario de Office ✓ Se valorará conocimiento del programa de Gestión "Tesipro" (blanco).
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