CUSTOMER EXPERIENCE AGENT with English

hace 2 semanas


Madrid, Madrid, España MSX International A tiempo completo
CUSTOMER EXPERIENCE AGENT in Madrid – Norwegian, Danish, Dutch OR French with English Hello If you are enthusiastic about the automotive industry, you surely know about our company. We are a team of over 500 professionals in Spain and Portugal dedicated to enhancing our customers' business processes and outcomes. Collaborating with leading brands in cars, motorcycles, commercial vehicles, and agricultural machinery. Our Customer Experience team thrives on a proactive and dynamic approach. We encourage all team members to share ideas, make decisions, and work together to ensure each customer receives exceptional service and feels valued. Are you skilled at understanding customer needs, setting priorities, and portraying a positive brand image while addressing their requirements? Join our team as a Customer Service Agent. Responsibilities include:
  • Answering calls and emails from customers and dealers.
  • Providing ongoing support until resolving customer inquiries.
  • Conducting follow-up calls and managing incidents to ensure customer satisfaction.
  • Updating databases, generating reports, and performing administrative tasks.
  • Assisting in various operational areas.
Ideal candidates will:
  • Have proficiency in English and fluency in Norwegian, Danish, Dutch, or French.
  • Possess prior experience in customer service or call center roles.
  • Be willing to attend training sessions at our offices.
  • Have flexibility to work weekends and rotating shifts.
  • Demonstrate knowledge of document management systems.
  • Exhibit excellent verbal and written communication skills.
What we offer:
  • Joining a team of professionals in a globally recognized company.
  • Gaining insights into the automotive sector by interacting with various stakeholders.
  • Access to MSX Bazahar for collective discounts.
  • Flexible benefits package including medical insurance, transport, and meal cards.
  • 23 working days + 3 extra days off per the collective agreement.
  • Internal training and incentives for referrals and new business opportunities.
If you believe you are the perfect fit, we would love to hear from you. Submit your application today. At MSX International: · Embrace a culture focused on ideas, creativity, and innovation with the freedom to implement them. · Recognize that talent is a priority and cultivate a supportive and collaborative work environment without rigid hierarchies. · Be encouraged to strive for excellence; at MSX, we are committed to maintaining our leadership in automotive consultancy. As a leader in the industry, we specialize in: Warranty & Technical Part & Services Channel Management Fleet & Mobility Customer Engagement *MSX International is an inclusive employer, valuing all individuals irrespective of gender, race, age, sexual orientation, religion, or marital status.

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