![Genus Plc](https://media.trabajo.org/img/noimg.jpg)
Customers Services
hace 2 semanas
We are looking for a Customer Services and Invoicing Specialist to provide superior customer service by interacting with customers via phone and email while implementing processes within Microsoft Dynamics 365.
This position reports to the Customers Services Manager and is located in our Sant Cugat office near Barcelona, Spain.The Customer Services and Invoicing Specialist has primary accountability for processing invoices, verifying pricing to contracts, and calculating market-based pricing components.
The successful candidate will work collaboratively with Key Account Managers, Supply Chain, Health Assurance, and Finance teams in Spain, UK and across Europe.
- Support an ensure efficient process adjustments/credits to customer accounts.
- Coordinate and process Customer orders (in D3655) working closely with Supply Chain and Transport.
- Work closely with the Invoicing Team to ensure correct pricing and billing is applied to all transactions.
- Receive and respond to customer enquiries and complaints in a manner that enhances customer satisfaction.
- Monitor weekly shipments to ensure invoicing of all direct and indirect sales.
- Work closely with commercial team and finance to ensure royalty numbers and payments are received in a timely manner.
- Prepare monthly reports for all direct/indirect sales, semen and royalties and support with month end processes.
- Track, record and report status of customer royalty reports and generation of invoices.
- Manage customer accounts receivables, collections, and complete new customer credit investigations.
- Ensure operational compliance with all PIC business policies, procedures, and regulations.
- Uphold the Genus core values, mission and vision.
- Position may require work responsibilities outside of normal business hours.
- Perform other projects and responsibilities as assigned.
- Minimum 1 year experience in sales, invoicing, accounting, and customer service, and creating opportunities by providing customer solutions.
- Customer-focused, team player with problem solving abilities.
- Must be flexible, adaptable and have the ability to work in a face paced dynamic environment.
- Demonstrated ability to effectively organize and prioritize workload and multitask.
- Ability to analyze and solve problems in an empowered, self-directed/managed work environment.
- Excellent computer skills are essential, including the ability to operate efficiently in MS Word and MS Excel software.
- Experience Microsoft D365 required.
- Strong communication skills
- Multilingual – Spanish and English is essential and preferably German and Italian
We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
PIC , our swine division, currently supplies over 70% of the world's top pork producers.We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe.
We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.
Our vision is clear:
Pioneering animal genetic improvement to help nourish the world. Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.
Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.#LI-AR1
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