Empleos actuales relacionados con Team Leader Voip, Premium Network Services - Barcelona, Barcelona - Colt Technology Services
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoJob Title: Team Leader - Network GrowthAbout Team Relax: We are a dynamic and innovative company dedicated to climate tech and renewable energy. Our mission is to drive sustainable growth and development in the industry.Job Summary: We are seeking an experienced Team Leader to lead our network growth efforts in Southern Europe. The successful candidate will...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoJob Title: Team Leader - Network GrowthAbout Team Relax: We are a dynamic and innovative company dedicated to climate tech and renewable energy. Our mission is to drive sustainable growth and development in the industry.Job Summary: We are seeking an experienced Team Leader to lead our network growth efforts in Southern Europe. The successful candidate will...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoJob Title: Team Leader - Network GrowthJob Summary:We are seeking a highly skilled Team Leader - Network Growth to join our team at Team Relax. As a Team Leader - Network Growth, you will be responsible for leading our network growth efforts and driving business growth through strategic partnerships and collaborations.Key Responsibilities:Develop and...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoJob Title: Team Leader - Network GrowthJob Summary:We are seeking a highly skilled Team Leader - Network Growth to join our team at Team Relax. As a Team Leader - Network Growth, you will be responsible for leading our network growth efforts and driving business growth through strategic partnerships and collaborations.Key Responsibilities:Develop and...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoJob Title: Team Leader - Network Growth SpecialistAbout the Role:We are seeking a highly skilled Team Leader - Network Growth Specialist to join our team at Team Relax. As a key member of our team, you will be responsible for leading our network growth efforts and driving business growth through strategic partnerships and collaborations.Key...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoJob Title: Team Leader - Network Growth SpecialistAbout the Role:We are seeking a highly skilled Team Leader - Network Growth Specialist to join our team at Team Relax. As a key member of our team, you will be responsible for leading our network growth efforts and driving business growth through strategic partnerships and collaborations.Key...
-
Technical Voip Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Acalaca Selección A tiempo completoAbout Acalaca SelecciónAcalaca Selección is a leading provider of innovative technology solutions, specializing in the management of intelligent communications and tailored corporate services in cloud computing.Job SummaryWe are seeking a highly skilled Technical Voip Support Specialist to join our team. As a key member of our support team, you will be...
-
Technical Voip Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Acalaca Selección A tiempo completoAbout Acalaca SelecciónAcalaca Selección is a leading provider of innovative technology solutions, specializing in the management of intelligent communications and tailored corporate services in cloud computing.Job SummaryWe are seeking a highly skilled Technical Voip Support Specialist to join our team. As a key member of our support team, you will be...
-
Senior VoIP Infrastructure Engineer
hace 2 semanas
Barcelona, Barcelona, España Zerog - Ai In Aviation A tiempo completoJob SummaryWe are seeking a highly skilled Senior VoIP Infrastructure Engineer to join our team at Zerog - AI in Aviation. As a key member of our infrastructure team, you will be responsible for designing, deploying, and maintaining our global VoIP network.Key ResponsibilitiesDesign and build a high-performance, automated voice networkManage SIP...
-
Senior VoIP Infrastructure Engineer
hace 2 semanas
Barcelona, Barcelona, España Zerog - Ai In Aviation A tiempo completoJob SummaryWe are seeking a highly skilled Senior VoIP Infrastructure Engineer to join our team at Zerog - AI in Aviation. As a key member of our infrastructure team, you will be responsible for designing, deploying, and maintaining our global VoIP network.Key ResponsibilitiesDesign and build a high-performance, automated voice networkManage SIP...
-
Technical Voip Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Acalaca Selección A tiempo completoAbout Acalaca SelecciónAcalaca Selección is a leading provider of innovative solutions for the telecommunications industry. We are committed to delivering exceptional customer service and support to our clients.Job SummaryWe are seeking a highly skilled and experienced Technical Voip Support Specialist to join our team. As a key member of our support team,...
-
Technical Voip Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Acalaca Selección A tiempo completoAbout Acalaca SelecciónAcalaca Selección is a leading provider of innovative solutions for the telecommunications industry. We are committed to delivering exceptional customer service and support to our clients.Job SummaryWe are seeking a highly skilled and experienced Technical Voip Support Specialist to join our team. As a key member of our support team,...
-
Senior VoIP Infrastructure Engineer
hace 2 semanas
Barcelona, Barcelona, España zeroG - AI in Aviation A tiempo completoAbout the RoleWe are seeking a highly skilled Senior VoIP Infrastructure Engineer to join our team at zeroG - AI in Aviation. As a key member of our infrastructure team, you will be responsible for designing, deploying, and maintaining our global VoIP network, ensuring top-tier voice quality and availability for our enterprise customers worldwide.Key...
-
Senior VoIP Infrastructure Engineer
hace 2 semanas
Barcelona, Barcelona, España zeroG - AI in Aviation A tiempo completoAbout the RoleWe are seeking a highly skilled Senior VoIP Infrastructure Engineer to join our team at zeroG - AI in Aviation. As a key member of our infrastructure team, you will be responsible for designing, deploying, and maintaining our global VoIP network, ensuring top-tier voice quality and availability for our enterprise customers worldwide.Key...
-
Network and Connectivity Services Director
hace 6 días
Barcelona, Barcelona, España Caldic A tiempo completoAt Caldic, we're committed to excellence and continuous improvement. As a key member of our IT team, you'll play a vital role in shaping our network and connectivity services. If you're a seasoned leader with a passion for innovation and a proven track record in the life sciences and pharmaceutical market, we want to hear from you.Key...
-
Network and Connectivity Services Director
hace 6 días
Barcelona, Barcelona, España Caldic A tiempo completoAt Caldic, we're committed to excellence and continuous improvement. As a key member of our IT team, you'll play a vital role in shaping our network and connectivity services. If you're a seasoned leader with a passion for innovation and a proven track record in the life sciences and pharmaceutical market, we want to hear from you.Key...
-
Network Services Solutions Architect
hace 7 días
Barcelona, Barcelona, España IBM A tiempo completoAbout the RoleWe are seeking a skilled Network Services Pre-Sales Engineer to join our team at IBM. As a key member of our sales team, you will be responsible for designing, architecting, and troubleshooting client network solutions.Key ResponsibilitiesDesign and implement WAN, LAN, SDWAN, Security, Wireless, and Unified Communications solutions for...
-
Network Services Solutions Architect
hace 6 días
Barcelona, Barcelona, España IBM A tiempo completoAbout the RoleWe are seeking a skilled Network Services Pre-Sales Engineer to join our team at IBM. As a key member of our sales team, you will be responsible for designing, architecting, and troubleshooting client network solutions.Key ResponsibilitiesDesign and implement WAN, LAN, SDWAN, Security, Wireless, and Unified Communications solutions for...
-
Team Leader
hace 5 días
Barcelona, Barcelona, España Minacs A tiempo completo{"title": "Team Leader", "description": "Unlock Your Potential as a Team LeaderAre you ready to take your career to the next level? As a Team Leader at Concentrix, you will be part of a dynamic team that powers the brands of the future. We're a global technology and services leader that helps well-known brands improve their businesses with technology and...
-
Team Leader
hace 5 días
Barcelona, Barcelona, España Minacs A tiempo completo{"title": "Team Leader", "description": "Unlock Your Potential as a Team LeaderAre you ready to take your career to the next level? As a Team Leader at Concentrix, you will be part of a dynamic team that powers the brands of the future. We're a global technology and services leader that helps well-known brands improve their businesses with technology and...
Team Leader Voip, Premium Network Services
hace 3 meses
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Location:
Barcelona
Role purpose
To manage the Premium Network Services (PNS) team based in Barcelona, Lisbon, Gurgaon and Bangalore to provide a best in industry customer support experience for our valued customers.
- Manage a team of lead engineers with responsibility for fault diagnosis, isolation and resolution.
- Support the delivery of bestinclass customer service.
- Working as part of the wider PNS management to ensure the provision of excellent customer support, including optimising resource levels and continuous improvement of performance and process.
- Monitor and support the team in terms of technical skills and compliance with current and new processes.
- Assist with fault escalations and manage the customer communication when necessary.
- Perform quality checks on the team incidents and make sure standards are being met by the team.
Key accountabilities
- Lead, develop and motivate the team.
- Improving the customer relationship.
- Build capability and talent within the team by hiring the right people, coaching the team and identifying appropriate development opportunities.
- Direct line management, including performance management, of lead engineers and technical analysts
- Build a strong team spirit and foster a collegiate approach.
- Ensure that both job holder and team understand and demonstrate Colt's values in their behaviour.
- Build strong relationships with internal customers and other Colt teams.
- Adhere to operational KPIs and operate within agreed financial parameters.
- Effective prioritisation and queue management.
- Act as escalation point.
- Share knowledge across the team/s.
- Provide training and coaching to others, on both a formal and informal basis to assist with the ongoing development of the team.
- Participate in the shift rota as required.
Role specific requirements
Skills & Experience
- Extreme focus on customer experience in a technical environment.
- Highly proactive approach to issue resolution and prevention.
- Strong team building and leadership experience.
- Adept at building productive relationships.
- Able to objectively analyse complex information.
- Proficient in English language skills (spoken and written).
- Excellent customer service/support skills (empathy, patience, care, etc. )
- Able to display strong team spirit, a positive attitude and a willingness to help and learn new things.
- Excellent understanding of ITIL Incident, Problem, Change and Service Request.
- Knowledge of VoIP and related Colt products.
Qualifications:
Degree qualified or equivalent experience of managing high profile business customers in a complex technical environment.
