Billing and Collection Team Leader

hace 1 semana

Barcelona, Barcelona, España EcoVadis A tiempo completo
Company Description

Work smart, have fun and make an impact
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.

We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page.

If you have questions about the company or open roles you can chat with an insider.

Job Description:

This role will assist the Billing & Collection Manager in managing the team in Europe.

The Team Leader is responsible for managing the performance of the team in line with the vision and values of the business unit.


Core responsibilities:

  • Manage and monitor daily operations of the assigned team members (local and/or remote) to ensure completion of all tasks effectively and efficiently.
  • Prepare and present regular reports on collection and billing activities and progress.
  • Ensure the team KPIs are being met on a weekly/monthly/quarterly basis
  • Reconcile customer accounts on a regular basis.
  • Process incoming payments and refunds as and when required.
  • Identify and communicate information regarding highrisk accounts and refer them to 3rdparty collections where appropriate.
  • Maintain and engage with a portfolio of aging receivables accounts to ensure accurate and timely recovery of all past due accounts.
  • Work with other business units to maximize collection and decrease churn rate.
  • Handle all escalations from customers and other business units.
  • Act as an interface with the external collection agencies where appropriate.
  • Participate in the recruitment process for the hiring of new teammembers.
  • Assist and coordinate training and mentoring new team members with regards to established policies and procedures.
  • Conduct performance appraisals every 3 or 6 months with teammembers (where required) to provide feedback on performance, indicate areas of improvement and identify potential training needs.
  • Work on projects and perform other workrelated duties as needed.

Qualifications:

Qualifications and profile:

  • Degree in a Business related discipline (Management, Business, Finance) or any equivalent qualification
  • Proven experience in a leadership role in collection, billing and/or customer service operations.
  • High proficiency in Word, Excel and Powerpoint.
  • Proficiency in Google suite tools would be an advantage.
  • Fluency in English is a must. Proficiency in additional languages would be a plus.

Required skills

The Billing & Collection Team Leader should:

  • have good leadership skills
- be committed and passionate
- be a good communicator
- be goal/results and solutions-driven
- be self-motivated
- be autonomous and proactive
- be reliable, dependable and honest
- be professional, tactful and sensitive
- have a positive attitude
- enjoy working in a fast-paced environment

Additional Information

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.

So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:

Working organization benefits:

  • Casual and very friendly work environment Hybrid work organization (from the office or from home)
  • Flexible working hours
  • Home office allowance program IT equipment allowance
  • Working from anywhere policy (3 months per year)
  • Opportunity to work in a truly international atmosphere

Compensation benefits:

  • Base salary + variable compensation plan
  • GRSP and TFSA matching program available
  • Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

  • Health, Wellness, and Dental Benefits
  • Life Insurance, Critical Illness, Accidental death, longterm disability insurance : 100% supported by the company
  • Free virtual Yoga/Pilates

More:

  • Employee referral bonus policy
  • Paid employee volunteer day Paid moving day ( 1/year)
  • Access to online learning library Virtual and inperson team building events
  • Co working space with various services + opportunity to work in different locations (Europe and International)
A new job with purpose awaits you

Can the hiring process be adjusted to suit my needs? Yes.
**Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.

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