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Billing and Collections Analyst
hace 1 semana
What you'll do...
Collections - Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office. Customer billing experience - Deliver a positive billing, payment and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers. Change management - Support the SiteMinder Sales, Onboarding Success, Service Desk and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints. Processing - Ensure timely processing of customer requests such as cancellation of services. Systems - Ensure CRM and billing system customer data is kept up to date.What you have...
Strong written and oral communication skills English and German Experience working in a collections/billing /support / teams Adaptable and willing to learn A working knowledge of Zuora, Salesforce, Tesorio or similar systems is advantageous Able to work in a close team environment, where ideas are shared, valued, and discussed Thrive in a fast-paced, agile, and dynamic environment Are helpful, encouraging, and respectful to team members and everyone they interact with Our Perks & Benefits... - Equity packages for you to be a part of the SiteMinder journey - Hybrid working model (in-office & from home) - Mental health and well-being initiatives- Generous parental (including secondary) leave policy- Paid birthday, study and volunteering leave every year- Sponsored social clubs, team events, and celebrations- Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your advancementDoes this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.#LI-Hybrid-
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