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Billing Associate with Dutch
hace 3 meses
International company located in Barcelona
Billing Associate with Dutch will be responsible for:
- Supporting not only the assigned region, but also overall Billing and Disputes if needed.
- Coordinating with local finance teams, Customer Service, Sales, and Operations.
- Escalating relevant matters to the Order to Cash Supervisor if needed, to ensure regions.
- Establishing and maintaining good relationships with other teams.
- Ensuring accurate and timely account set-up and updates to enable billing, communication, and service quality.
- Generating accurate and timely invoices, and credit notes if applicable, for customers.
- Monitoring billing transactions and sending invoices.
- Coordinating and attending to client and customer disputes, coordinating with local teams and other departments if needed, and ensuring escalations are properly handled in a customer-friendly manner.
- Being responsible for the dunning process and bad debt management.
- Ensuring quality customer interaction while improving satisfaction.
- Participating in and promoting a culture based on collaboration, teamwork, accountability, and inclusiveness within the team.
- Working towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.
- Identifying areas that will benefit from process improvements to propose to the Supervisor Order to Cash and supporting selected projects.
- Providing clear, effective upward feedback and reporting.
- Ensuring compliance with operational accounting policies and procedures.
- Ensuring the integrity of the financial accounting systems and controls under his management.
Billing Associate with Dutch requires:
- Experience in Order to Cash, Billing and Collections or Customer service
- Open to work in international environments
- Working knowledge of OtC processes
- Dutch and English as business languages
- Excellent interpersonal skills with the ability to influence and develop relations at all levels
- Flexibility and ownership
- Team player in an multi-cultural environment
- High degree of orientation in customer service
- Good negotiation skills
- High School, Vocational Certificate, Post Secondary Diploma
Preferred skills
- University Degree
- Other European Languages
- Knowledge of Microsoft Office
- Some knowledge of SAP preferable
Offered for Billing Associate with Dutch:
- Experience in a very multinational environment
- Competitive compensation and benefits package in Barcelona
