Customer Service Clerk French-dutch

hace 2 semanas


Telde, Las Palmas, España Anfi Group A tiempo completo

DREAM FUTURE
Are you interested in working for one of the most prominent companies on Gran Canaria?


For our customer services department ,we need a native french/dutch speaker, capable of managing work, working as a team, being customer-oriented and easy to adapt.


Its main tasks are:

  • Client attendance on the telephone / on site
  • Changes and updates in the contracts membership (resales, interfamily, deaths and name removals, marriages, divorces, addition of new membership holders....)
  • Control and issuing of guest certificates
  • Preparation of arrivals, food packs, airport transfers, baby cots and high chairs, special requirements for medical reasons,...
  • Extra nights' accommodation when required due to flights
  • Booking accommodation for non AVC Members
  • Control of "no show" apartments and contact the member ́s involved
  • Follow up when fully paid and bookings at the Anfi Clubs for Anfi Dreams clients, as well as extension of the vouchers validity if required.
  • Activations of the external bookings (RCI + Holiday Plus) for clients Anfi Dreams once fully paid.
  • Data base updating
  • Attendance of suggestions, queries and complaints
  • Change of contracts according to new spanish legislation

Requirements:

  • Native Dutch and/or French and proficient in Spanish or English
  • Other languages will be valued

What we offer:

  • Temporary contract of 3 + 3 months.
  • Salary: 18000€ gross/year
  • Monday to Friday (09:00 17:00)
  • Uniform, parking and lunch.

Tipo de puesto:
Jornada completa, Contrato temporal

Duración del contrato: 6 meses

Sueldo: 18.000,00€ al año

Beneficios:

  • Comidas en la empresa
  • Parking gratuito
  • Uniforme proporcionado

Horario:

  • De lunes a viernes
  • Turno de mañana

Requisito de idioma flexible:

  • Español no requerido

Tipos de compensaciones complementarias:

  • 14 pagas

Experiência:

  • Atención al cliente: 1 año (Deseable)

Idioma:

  • Holandés (Obligatorio)
  • Francés (Obligatorio)

Ubicación del trabajo:
Empleo presencial

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