![Alpega Group](https://media.trabajo.org/img/noimg.jpg)
Service Support Agent
hace 1 semana
Alpega Group is looking for our next
Service Support Agent (L2) Are you interested in technical problem solving and eager to deep dive into the issues of our customers? This position will be located in
Sant Cugat, Spain.
WHO ARE WE
The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.
ABOUT THE ROLE
- Provide daytoday support to end users; address technical questions, troubleshoot issues, and resolve or escalate issues as required.
- Collaborate with the development team to identify product bugs and provide regular feedback to customers.
- Manage carrier onboarding projects through
EDI integration: - Assist in building and reviewing knowledge base and writing how-to documents for internal and external distribution.
- Working with a team that is mainly located in Europe (Belgium & Poland) whilst being responsible to resolve issues for our clients across Europe
WHAT WE LOOK FOR IN YOU
- A Bachelor's degree, preferably related to Customer Care. An equivalent through experience within a similar role will also qualify.
- Attention to detail and good problemsolving skills
- Demonstrated technical problem solving & being thorough researcher and has business judgment skills
- Ability to retain knowledge of operating systems, procedures (SLAs), customers and the TMS market
- Ability to manage multiple tasks while maintaining high accuracy standards
- Knowledge of TMS software or a background in the transportation or logistics industry is a plus
- Experience working with
SalesForce.com
, JIRA or other CRM/Support Ticketing Systems** is a plus - SQL knowledge is a plus
- Strong communication and presentation skills in both
English and French. Any other European language (such as German or Dutch) will be a plus
Our commitment to you
- The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work._
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