Service Desk Agent

hace 1 semana

Barcelona, Barcelona, España Eurofins A tiempo completo
Company Description
**_

Why are we here?_**

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.


Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.


Job Description:

In a nutshell


As a Service Desk Agent you will be first point of contact to support employees in all IT related queries.

This covers approx. 6,000 end-users and more than 200 sites across Europe.

Where will you be based and what business will you support?
As part of the Europe Service Desk Team, you will be based in Barcelona, and provide support to our Environment Testing Europe business - including the lab, office, and VIP internal users
- to run smoothly.

How can you help us?

As 1st Level Support, you will provide technical support to Europe based end-users (in English language);
especially to Germany and Austria based end-users (in German language) and/or
France based end-users (in French language) by identifying problems, researching and answering questions, troubleshooting problems or forwarding them to the 2nd level support.

You will support end users regarding:

  • Workplace related queries and issues.
  • M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).
  • Identity and Access Management queries.
  • Printing related queries.
  • Desktop and Server patching

Your main activities will be:

  • Register, classify, route, followup and resolve request according to internal processes;
  • Own the incoming requests and manages escalations;
  • Support the creation operational documents/instructions for Service Desk team;
  • Identify and document Workarounds;
  • Support maintenance and accuracy of Knowledge articles available for endusers via service portal;

Qualifications:

Are you our kind of extraordinary?

You have:

  • Proven experience in Service Desk agent function;
  • Experience in troubleshooting Windows 10, 11;
  • Understanding of M365, ability to support user issues;
  • Excellent communication and interpersonal skills;
  • Very good command of English written and spoken;
  • Very good command of French or German written and spoken;
  • Can do approach and capability to work in dynamically changing environment.

What else should I know?

The following skills and experience are considered a plus:

  • Windows Server and AD experience;
  • Networking experience;
  • Service Now Ticketing usage;
  • ITIL Foundation certificate;
  • Azure Cloud knowledge;
Additional Information
**_
What can we offer you?_**- A
competitive salary package, including bonus and benefits;
-
Extensive on-the-job coaching and training opportunities;

  • A
    hybrid working setup;
-
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization;

  • A
    dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

_ Want to know more about us?_

Sustainability matters to us **We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal

Company description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.


The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services.

It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organi

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