Customer Service Support

hace 2 semanas


Barcelona, Barcelona, España CPM International A tiempo completo
Our Client

Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.



What you will be doing?
  • Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
  • You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
  • Offering an omnichannel service to our consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by our client
  • Embrace our company values and act as a brand ambassador

Requirements

What skills & experience will you bring to us?
  • A fluent level of Turkish with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving

Benefits

What do we offer?
  • Start date: 10th of July
  • Contract: Temporary - 3 month contract (1-month probation period)
  • Fulltime: (39 hours/week)
  • Working days/Hours: Monday to Friday - 7:00 am to 4:00 pm (one short day)
  • Salary: €17,537 gross per year
  • Incentives: Top performance incentives
  • Holidays: 2 holidays accrued per month
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work model: 3 days from the office the first month. 10 days at the office the second month onwards.
  • Training: 2 weeks / Monday to Friday - 9:00 am to 6:00 pm (one short day)
  • Office location: Barcelona (La Sagrera)
Other Benefits:
  • Best-in-class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
  • Option to sign-up for Discounted Private Health Insurance
Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare#wearecurious#weachievetogether


  • Customer Service Support

    hace 2 semanas


    Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client:We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What...

  • Customer Service Support

    hace 2 semanas


    Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client:We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What...

  • Customer Service

    hace 2 semanas


    Barcelona, Barcelona, España Catenon A tiempo completo

    FUNCTIONS: Responsabilities: 1. Manage customer service activities to ensure excellent service: a. Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment. b. Follow up order status, delivery, pick & pack, invoice and documentation. c. Solve issues related to orders from Order Entry to Invoice and cash collection. d. Provide...


  • Barcelona, Barcelona, España City Job Offers A tiempo completo

    Interested in new technologies? Customer Service Job in Barcelona (German speakers)Are you looking for new challenges? Do you need a change? If you have a passion for technology, this is your chance to work for the leaders in this industry #wearehiring We offer you an exciting position with great work environment and career opportunities in sunny...

  • Customer Support

    hace 2 semanas


    Barcelona, Barcelona, España AptarGroup, Inc. A tiempo completo

    Date:Nov 22, 2023Location: Torello, B, ES, 08570Company:Aptar Groupcustomer support representative PURPOSE:Understand customers and care about them to ensure the highest level of Customer Satisfaction Meet and even exceed customer's expectations by providing outstanding service to them to have a strong and trustful partnership in place. Having a "Customer...


  • Barcelona, Barcelona, España Morningstar A tiempo completo

    Customer Support Representative - French Speaking Barcelona Barcelona, Catalunya, ES The Group : The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group's...

  • Customer Service Support

    hace 2 semanas


    Barcelona, Barcelona, España Talent Brand A tiempo completo

    Desde Talent Brand seleccionamos para nuestro cliente, importante empresa multinacional dedicada a la comercialización de maquinaria Fitness, ubicada en Sant Just Desvern:CUSTOMER SERVICE SUPPORT (CON ESPAÑOL E INGLÉS)FUNCIONES: Resolución de Incidencias. Gestionar servicios técnicos. Ofrecer servicios.Requisitos: Castellano a nível nativo. Nível...

  • Customer Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Customer Service Manager with excellent leadership skills and business performance experience. In this position, you will ensure the management of the customer support service operations. You will be directly leading a team of team leaders and the...

  • Customer Service Export

    hace 2 semanas


    Barcelona, Barcelona, España Catenon A tiempo completo

    FUNCTIONS: This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. Customer service Export must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the...

  • Customer Support

    hace 2 semanas


    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in sports and the streaming world, or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.The dream team of service in Barcelona is...


  • Barcelona, Barcelona, España Psd Group A tiempo completo

    Customer Applications Support Specialist Summary Location: Barcelona (Hybrid)Day Rate:Negotiable Duration: 12 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel. They...


  • Barcelona, Barcelona, España Psd Group A tiempo completo

    Customer Applications Support SpecialistSummaryLocation: Barcelona (Hybrid)Day Rate: NegotiableDuration: 12 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.They are...

  • Customer Support Manager

    hace 2 semanas


    Barcelona, Barcelona, España Iese Business School-Barcelona A tiempo completo

    IESE Business School is committed to the development of leaders who aim to have a deep, positive and lasting impact on people, firms and society through professional excellence, integrity and spirit of service. IESE attracts and develops talented professionals to run its diverse programs. IESE's people live the school's mission on a day-to-day basis,...

  • Customer Service

    hace 2 semanas


    Barcelona, Barcelona, España Catenon A tiempo completo

    FUNCTIONS: This position is responsible for executing the Order to Delivery Process that will support the sales department, and it is the first contact for our customers for service level performance. In this position must create collaborative relationships across the sales, logistics, finance, and supply chain organizations to execute services level as the...


  • Barcelona, Barcelona, España Webhelp A tiempo completo

    Customer Service/SupportLocation Barcelona, SpainLanguage Swedish***Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or...

  • Customer Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Customer Service Manager with excellent leadership skills and business acumen. In this position, you will define the business strategies and assure the management of customer support services operations in line with the business SLAs. You will be...


  • Barcelona, Barcelona, España Catenon A tiempo completo

    FUNCTIONS: This position Customer Service Holland Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. Customer services must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it,...


  • Barcelona, Barcelona, España Hewlett Packard A tiempo completo

    Job Scope/Summary:HP WSS CSSD Field & Channel (F&C) organization is managing support & services delivery for consumer & commercial products (unit repair, accessory replacement, extended services) over all NWE, CEE, SEMA markets. Support & Services offer is operated through a network of delivery suppliers, as well as retailers & resellers channel...

  • Customer Support Agent

    hace 2 semanas


    Barcelona, Barcelona, España CPM International A tiempo completo

    We're looking for Customer Service Advisors who are fluent in the Flemish language and have a good level of English, are excited by innovation and thrive on challenges to join our vibrant customer care teamWe Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Company Overview:Careerxtra is a leading multinational technology BPO business operating in the transportation industry. We are dedicated to providing exceptional customer service and support to our clients. With a dynamic and creative team, we strive to create a positive and friendly atmosphere for our employees to thrive.Role and Responsibilities: Identify...