Customer Support Service Delivery

hace 2 semanas


Barcelona, Barcelona, España Hewlett Packard A tiempo completo

Job Scope/Summary:


HP WSS CSSD Field & Channel (F&C) organization is managing support & services delivery for consumer & commercial products (unit repair, accessory replacement, extended services) over all NWE, CEE, SEMA markets.

Support & Services offer is operated through a network of delivery suppliers, as well as retailers & resellers channel partners.

Objectives of the organization are to provide best service, increase Customer Experience and drive Services Revenue Growth. Our objective is to provide Industry leading Service and Solution Delivery capabilities, enabling Brand Differentiation and Business growth.


As Process Owner, you will be in charge to define, measure and improve Processes, act as Change Owner and participate as Process Subject Matter Expert in Country, Regional and Global initiatives/projects.


We Offer:

  • A unique position interacting with plenty of Customer Service functions, with strong implication with operations, customer experience and overall business management.
  • A complex and exciting job, supporting a wide and diverse geographical area (Europe, Middle East, Africa) with a local repair landscape.
  • Flexibility and liberty in work organization.
  • Multi-Cultural teams/regions office

Job Specifics/Responsibilities:

Process Management**:

  • Translate Company strategy into processes, Responsible for the design, documentation, communication and maintenance of process incl. its documentation together with respective parties.
  • Working with global to make sure the process is defined and process adherence indicators are in place
  • Lead/ participate and contribute to and consult in crossfunctional process improvement initiatives and Provide process expertise in business decisions
  • Identify opportunities for Process standardization, automation, and digitization.

Operations Support (not Operations Management):

  • Identify and deploy best practice, lessons learnt across suppliers & geographies
  • Ensure that the process is capturing enough data for the operations team to drive analysis of the root cause.
  • Act as focal point for questions, information, or problems.

Representation & Change Management:

  • Support/ participate and contribute to projects/programs
  • Represent F&C in Change Board, WW platforms, tool deployments
  • Actively manage change (communicate, control and provide inputs for the assessment)

Key Deliverables/Accountabilities:

  • Establish governance for the process based on process scope
  • Documentation and maintenance of Processes, work with global for process measures and ensure monitoring system available
  • Ensure proper process linkages are established and maintained
  • Ensure process compliance and determine when improvements are required
  • Lead adhoc initiatives linked to owned area
  • Provide process expertise in business decisions and Represent the markets in other platforms

Education (Degree) and Professional Experience Required:

  • Bachelor's degree in engineering, mathematics, or statistical. Master Level Degree, MBA, Operations Master's degree and related Certifications will be considered a plus.
  • Process Management Experience
  • Experience in virtual team environment, working with Global Teams, International experience (Erasmus, IAESTE/AIESEC, summer internships etc.) is a definite plus
  • LSS (Lean Six Sigma) Green Belt Certification will be a plus
  • Fluent English mandatory. Other languages will be considered a plus

Personal Skills and Qualities:

  • Customer Centric mindset, understanding of MoC (Management of Change)
  • Excellent communications skills, presentation skills, influencing and relationship building skills
  • Excellent analytical thinking, where driving actions based on insights from data is highly valued
  • Project management understanding and mindset, Structured Problem solving and decisionmaking skills (as part of a team and independently)
  • Strong leadership skills, including team building, conflict resolution and management, Demonstrated ability to operate in a crossfunctional environment.
  • Selfmotivated, structured, autonomous, proactive, enthusiasm, curious, flexible, participative as well as team player with a growth mindset
  • Willing to bring new ideas, individual initiatives and accountability are highly valued.

Technical Skills:

  • Reporting /Data management
  • Analytical skills: technical analysis and data manipulation skills to support data analysis, Advanced user on excel (analysis and reporting activity), Experience working with large and structured set of data. Capacity to combine analytical skills with great understanding of processes/operations to bring value and make judgment on numbers
  • Experience in process atomization is a plus (Power Automate, RPA)

Legal entity:
Sales and Services
  • Customer Service Export

    hace 2 semanas


    Barcelona, Barcelona, España Catenon A tiempo completo

    FUNCTIONS: This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. Customer service Export must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the...

  • Customer Service

    hace 2 semanas


    Barcelona, Barcelona, España Catenon A tiempo completo

    FUNCTIONS: Responsabilities: 1. Manage customer service activities to ensure excellent service: a. Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment. b. Follow up order status, delivery, pick & pack, invoice and documentation. c. Solve issues related to orders from Order Entry to Invoice and cash collection. d. Provide...

  • Customer Service

    hace 2 semanas


    Barcelona, Barcelona, España Catenon A tiempo completo

    FUNCTIONS: This position is responsible for executing the Order to Delivery Process that will support the sales department, and it is the first contact for our customers for service level performance. In this position must create collaborative relationships across the sales, logistics, finance, and supply chain organizations to execute services level as the...


  • Barcelona, Barcelona, España Applicable Limited A tiempo completo

    Service Delivery Support Engineer Barcelona Barcelona, Catalunya, ES NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class...


  • Barcelona, Barcelona, España Catenon A tiempo completo

    FUNCTIONS: This position Customer Service Holland Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. Customer services must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it,...

  • Customer Service Support

    hace 2 semanas


    Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries...


  • Barcelona, Barcelona, España QAD A tiempo completo

    Service Delivery Senior Applications ConsultantBarcelona, SpainJob Id: 1622-P-09477# of Openings: 1Service Delivery Senior Applications ConsultantQAD is looking for a Service Delivery Senior Applications Consultant to work with the Service Delivery Extended Support Application team of QAD. If you are looking to develop a career in Cloud ERP Software business...


  • Barcelona, Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:FUNCTIONS: This position Customer Service Italian Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. Customer services must follow daily the operational KPI's to analyze inefficiencies to allow us to put in...


  • Barcelona, Barcelona, España Morningstar A tiempo completo

    Customer Support Representative - French Speaking Barcelona Barcelona, Catalunya, ES The Group : The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group's...


  • Barcelona, Barcelona, España Unilabs A tiempo completo

    We have high ambitions for the 3 coming years and in order to support this future growth, we need to reinforce our Global IT team. Therefore, we are creating a new position and need to recruit a high calibre professional to help make this journey successful.Reporting to the Chief Information Officer (CIO), the Global Service Delivery Director is responsible...

  • Customer Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Customer Service Manager with excellent leadership skills and business performance experience. In this position, you will ensure the management of the customer support service operations. You will be directly leading a team of team leaders and the...


  • Barcelona, Barcelona, España Arelion A tiempo completo

    Delivery Project Manager — Barcelona Barcelona, Catalunya, ES Let's introduce ourselves first: What is Service Delivery? Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a...


  • Barcelona, Barcelona, España Olympus A tiempo completo

    Olympus Iberia S.A.U.(OIB)Tipo de empleo:Empleo fijoFunción:Corporate SupportLugar:BarcelonaNúmero de puesto:Contacto:Oscar MejiasSitio web:With around 225 employees, Olympus Iberia is one of the largest subsidiaries in Europe.Tus responsabilidadesThis post is accountable for the leadership of a Regional Customer Support team. As a confident and visible...


  • Barcelona, Barcelona, España Psd Group A tiempo completo

    Customer Applications Support Specialist Summary Location: Barcelona (Hybrid)Day Rate:Negotiable Duration: 12 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel. They...


  • Barcelona, Barcelona, España Psd Group A tiempo completo

    Customer Applications Support SpecialistSummaryLocation: Barcelona (Hybrid)Day Rate: NegotiableDuration: 12 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.They are...

  • Customer Service Support

    hace 2 semanas


    Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client:We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What...

  • Customer Service Support

    hace 2 semanas


    Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client:We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What...

  • Service Technical Support

    hace 2 semanas


    Barcelona, Barcelona, España SP Industries A tiempo completo

    Additional Information:This is a key role in the company, providing technical support and training and servicing for the full range of SP i-Dosi products supported from the SP i-Dosi Mataró-BN facility. This support extends to internal teams across the world, end users and to the global distributor network. Service and technical training is included within...


  • Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    Sr Customer Service RepresentativeAre you an exceptional customer service professional looking for an exciting opportunity? Join Thermo Fisher Scientific Inc. in Barcelona and become part of our world-class team. As a Sr Customer Service Representative, you will have the chance to provide flawless customer service and support to our valued clients....


  • Barcelona, Barcelona, España FLEXIDAO S.E.S. S.L. A tiempo completo

    Flexidao offers an advanced data, software, and advisory solution to the electricity market. This enables customers to navigate the complexity of an ever-evolving clean energy market, assessing climate-related risks and pursuing carbon-aware procurement strategies.Flexidao is headquartered in Amsterdam and has data access capabilities spanning across Europe,...