Customer Success Coordinator

hace 2 semanas

Barcelona, Barcelona, España EcoVadis A tiempo completo
Company Description

Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:

Your primary responsibility is to provide support to the Customer Success Manager (CSM) team.
Your tasks will include (but will not be limited to):

CSM operations support:

  • Collaborate with 23 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of Customers
  • Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data
  • Data analysis and presentation preparation
  • Frontfacing on key strategic accounts managing operational elements (i.e. attending weekly calls )
  • Liaise with other EcoVadis departments to ensure Customers' requests (internal and external) are fulfilled within set deadlines
Technical & project management

  • Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality

Other:

  • Lead and/or support a variety of Customerfocused projects
  • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications:

  • At least two years experience in a customer facing role ( internship experience will also be considered)
  • Excellent communication skills (Both written and verbal)
  • Fluency in French, English is a must and in Portuguese, Italian or Spanish is a plus
  • Bachelor's Degree required
  • Computer literate (MS office, Google Suite, Project management tools )
  • Ability to work well in an international and multicultural environment.
  • Selfdriven, results oriented and team player.
  • International exposure is a must
Additional Information

Targeted starting date
:
July -August 2023

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.

So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:

Working organization benefits:

  • Casual and very friendly work environment Hybrid work organization (from the office or from home)
  • Flexible working hours
  • Home office allowance program IT equipment allowance
  • Working from anywhere policy (3 months per year)
  • Opportunity to work in a truly international atmosphere

Compensation benefits:

  • Base salary + variable compensation plan
  • GRSP and TFSA matching program available
  • Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

  • Health, Wellness, and Dental Benefits
  • Life Insurance, Critical Illness, Accidental death, longterm disability insurance : 100% supported by the company
  • Free virtual Yoga/Pilates

More:

  • Employee referral bonus policy
  • Paid employee volunteer day Paid moving day ( 1/year)
  • Access to online learning library Virtual and inperson team building events
  • Co working space with various services + opportunity to work in different locations (Europe and International)
A new job with purpose awaits you

Can the hiring process be adjusted to suit my needs? Yes.
**Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.

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