Customer Success

hace 1 semana


Barcelona, Barcelona, España Holded Technologies, S.L A tiempo completo
Join the team. Make an impact.
At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business.

Long story short:
we want to make business simple.
To create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same

The Role As an Accounting expert within the Customer Success team at Holded, your primary role will be to provide training to our customers to maximize their experience with our solution.

You will report to the Customer Success Manager, Antonio Mañas Vilaclara, and work closely with him to ensure alignment with departmental goals and strategies.

Your accounting expertise will be essential to educate customers on effectively utilizing Holded and optimizing their accounting processes.

You will collaborate closely with the Customer Success team to identify platform improvement opportunities based on customer needs and feedback.

You will be responsible for analyzing customers' accounting workflows and providing recommendations to optimize their efficiency using Holded.

Additionally, you will participate in creating educational resources such as guides, tutorials, and webinars to improve customer education on accounting topics.

About you Bachelor's degree in Accounting, Finance, or a related field.
Previous experience in accounting, preferably in a SaaS environment.
Solid knowledge of accounting principles and business accounting practices.
Experience using accounting software or ERP, preferably Holded.
Excellent verbal and written communication skills, with the ability to explain accounting concepts clearly and comprehensively.
Ability to work autonomously and manage multiple projects simultaneously.
Customer-oriented with strong interpersonal skills.
Whatit's like to work with us Permanent contract Remote friendly Short work-day on Fridays 26 paid vacation days Free catered lunch at the office English/Spanish classes Referral program

Continuous Training:

annual budget for training for each employee Fully equipped kitchen with snacks, drinks, and fresh fruit Top-notch work equipment Office in front of the sea with ping pong, pool table, PlayStation..

Interesting projects and a great work environment An excellent opportunity to grow with the company Discounts on a Gym membership At Holded, we do things a bit differently.

There's no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn't start Holded to be another software company. We started Holded to be epic , and you will be part of it.

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