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Customer Success
hace 3 meses
Join the team. Make an impact.
At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. In simple terms, we aim to simplify business operations.
To develop innovative products that cater to industry demands, we seek individuals with passion, creativity, and commitment. In exchange, we offer the same.
The RoleAs an Accounting expert within the Customer Success team at Holded, your main responsibility is to train customers to enhance their experience with our solution.
- You will be under the supervision of Customer Success Manager and collaborate closely to ensure alignment with departmental objectives and strategies.
- Your accounting expertise will play a crucial role in educating customers on effectively utilizing Holded and streamlining their accounting processes.
- You will closely cooperate with the Customer Success team to pinpoint areas for platform enhancement based on customer feedback.
- It will be your duty to evaluate customers' accounting workflows and offer suggestions to boost their efficiency through Holded.
- You will also be involved in creating educational materials like guides, tutorials, and webinars to enhance customer knowledge on accounting matters.
- Bachelor's degree in Accounting, Finance, or related field.
- Prior experience in accounting, preferably in an SaaS setting.
- Strong understanding of accounting principles and business accounting practices.
- Experience with accounting software or ERP, preferably Holded.
- Excellent communication skills, capable of explaining accounting concepts clearly.
- Ability to work independently and handle multiple projects simultaneously.
- Customer-centric approach with strong interpersonal abilities.
- Permanent employment.
- Remote work friendly.
- Shorter workdays on Fridays.
- 26 paid vacation days.
- Complimentary catered lunches at the office.
- Language classes available (English/Spanish).
- Employee referral program.
- Continuous Training: yearly training budget for each staff member.
- Well-stocked kitchen with snacks, beverages, and fresh fruits.
- High-quality work equipment provided.
- Office situated by the sea with recreational facilities like ping pong, pool table, PlayStation, etc.
- Exciting projects and an excellent work atmosphere.
- Opportunities for professional development within the company.
- Discounts on Gym membership.
At Holded, we do things differently. There's no corporate red tape or outdated hierarchy. We operate in self-organized, independent teams. We promote equal opportunities and encourage applications from all qualified individuals regardless of race, gender, disability, religion, sexual orientation, or age.
We didn't establish Holded to be just another software firm. We founded Holded to be outstanding, and you can be part of that journey.
