Scheduling Success Coordinator
hace 2 semanas
Description
At Agilent, we are on a mission to inspire and support discoveries that enhance the quality of life worldwide. Our focus is providing life science, diagnostic, and applied market laboratories with top-notch instruments, services, consumables, applications, and expertise. We empower our customers to uncover the answers and insights they need to make a positive impact on the world. To learn more about Agilent, visit our website.
We are excited to announce an opportunity for a skilled Scheduling Success Coordinator to join our team in Barcelona. In this role, you will play a crucial part in ensuring our clients and engineers receive exceptional support.
As a Scheduling Coordinator, you will be the initial point of contact, delivering excellent customer service in a fast-paced environment. Your responsibilities will include managing a high volume of phone calls and emails, meeting service level agreements, analyzing and resolving issues efficiently, and juggling multiple tasks simultaneously. Additionally, you will collaborate with internal and external stakeholders, address customer needs promptly, adhere to contract timelines, and tackle any challenges that arise.
Your objectives will be:
- Efficiently schedule Agilent Field System Engineers and Alternate Service Partners for installation, repair, and maintenance services at customer sites
- Maintain effective communication with customers and internal team members
- Prioritize on-site response times based on customer expectations and Agilent standards
- Develop strong relationships with internal business partners to enhance the overall customer experience
- Proactively manage resource constraints in partnership with the Service Business Manager
Qualifications
- Proficiency in English is a must, and knowledge of Danish is a plus
- Experience in customer service, administration, or project management
- Demonstrated strong planning, organizational, and attention to detail skills
- Ability to thrive in a dynamic, fast-paced environment
- Proactive mindset with a talent for generating innovative ideas
- Excellent communication and interpersonal skills with a focus on timely and effective interactions
What we offer:
Agilent provides a competitive compensation and benefits package along with core global benefits for all employees. In the Spanish business sector, we also offer:
- Agilent Result Bonus
- Health insurance
- Internal and external training opportunities
- Lunch vouchers
- Gym Funding
- Flexibility to work remotely two days a week
Travel Required
NoSchedule
Full-timeShift
DayDuration
No End DateJob Function
Customer Service-
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