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Senior Customer Success Coordinator French and
hace 3 meses
**_
Work smart, have fun and make an impact_**
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.
Learn more about our team and culture on EcoVadis careers page.
If you have questions about the company or open roles you can chat with an insider.
Job Description:
Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas.
As a digital SaaS solution, EcoVadis is designed to help such companies scale their sustainability initiatives across their entire global supply chain.
This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization.
The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.
EcoVadis is looking for a dynamic Senior Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.
Additional responsibilities will include:
Customer operational management:
- Collaborate with and support 23 Account Managers (based mainly in Southern Europe
- France and Spain) to ensure effective implementation of the EcoVadis solution to a joint portfolio of customers from France and Italy
- Manage a combination of customer facing and noncustomer facing operational responsibilities for your joint portfolio of customers
- Operational responsibilities examples include: Platform demonstrations, program reports, buyer trainings, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or as support to the Account Managers
- Establish and maintain customer relationships both proactively and reactively (for example, responding to incoming requests, resolving user issues, documenting actions)
- Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer support
- Liaise between customer and other EcoVadis departments (CSR analysts, Operations, Product, Customer success) to solve customer challenges and find solutions within reasonable deadlines
- Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality
- Lead and/or contribute to customer focused projects
- Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Qualifications:
- 24 years successful customer support experience with large accounts acquired in a fast paced environment
- You will have strong communication skills (written and verbal) in English
- Fluency in French and Italian is a must
- Being computer and data savvy (MS office, Google Suite, Project management tools); expertise with Excel is essential
- Ability to summarize data into insights in multiple formats including PPT presentations
- A demonstrable passion for sustainability and a solid understanding of procurement is preferred
- Bachelor's Degree in a related field is preferred (supply chain, sustainability, business)
- Ability to work well in an international and multicultural environment
- Adept problem solver; involvement in projects will require agility and a consultative mindset
- Experience in working autonomously; high level of organizational skills; ability to prioritize tasks and manage time
Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.
So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:
Working organization benefits:
- Casual and very friendly work environment Hybrid work organization (from the office or from home)
- Flexible working hours
- Home office allowance program IT equipment allowance
- Working from anywhere policy (3 months per year)
- Opportunity to work in a truly international atmosphere
