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Customer Protection Officer
hace 3 meses
CE
***
Position ID: DF.63B
Customer Protection Officer:
Reports To:
Customer Protection Team Manager
Department:
Customer Safety and Due Diligence
Location:
CEUTA
Role Purpose:
Involvement in Safer Gambling related topics to maintain compliance with 888 William Hill's social responsibility policies and all relevant regulatory requirements.
Accountabilities:
Our industry is tightly regulated and it's an area of huge focus for us.
We acknowledge and embrace our compliance responsibilities as a licensed business by continuously reviewing our customers' activity to ensure that we meet our social responsibility and anti-money laundering requirements.
As a Customer Protection Officer, you will play a pivotal role by compiling risk and affordability profiles for our customers using open and paid sources.
You will be responsible for identifying, monitoring and customer interactions related to safer gambling, case management and enhanced due diligence, focusing on identifying potential risky behaviour and any
AML concerns.
You will be reporting to the Customer Protection Team Manager, and you will form key relationships with the following teams and colleagues: Head of Compliance Operations,
AML, Account Managers, Fraud and Payment Teams and other internal departments.
Technical Skills Required:
Fluent in written and spoken English.
Fluent in another language - Spanish
Previous experience in the iGaming industry either in a customer support role,
AML/CDD or safer gambling role.
Key Performance Indicators:
Compiling risk and affordability profiles for higher risk customers using open and paid sources
Reviewing the information that you gather and identifying safer gambling, affordability and money laundering concerns
Ensure compliance with safer gambling and anti-money laundering legislative requirements
Achieving high level of productivity and efficiency in all tasks
Critically reviewing source of wealth/funds documentation and interacting with customers as required
Completing other ad-hoc Safer Gambling, Affordability and CDD-related tasks.
Knowledge Skills & Experience:
Fluent in written and spoken English.
Fluent in another language - Spanish
Passionate about safer gambling - having a mindset for prevention and protection of customers
Keen interest in the psychology of addiction, regulatory and compliance knowledge
An excellent attention to detail
Exceptional time management and organisational skills
A natural curiosity and a drive to find out more
Ability to adhere to watertight processes and a drive to hit targets
Ability to work within a team and build relationships with other departments and stakeholders
Exceptional time management and organisational skills
Ability to present information clearly and make appropriate recommendations
Previous experience in the iGaming industry either in a customer support role,
AML/CDD or safer gambling role, will be considered a strong asset
Competencies:
Clear thinking and problem-solving skills
Responsible, driven and organised
You are curious and enjoy investigating and evaluating information
You are solution focused
You have a great attention to detail
Team player with a positive mindset
Willingness to learn and go the extra mile
Working Hours:
40 hours weekly, 1 hour paid lunch.
7-day shift pattern weekends included
Note:
Bank Holidays are considered normal working days.
Main Relationships:
You will be reporting to the Customer Protection Team Manager, and you will form key relationships with the following teams and colleagues:
Head of Compliance Operations
AML
Account Managers
Fraud and Payment Teams
other internal departments.
