Customer Insight Analyst

hace 7 días

Madrid, Madrid, España Brambles Group A tiempo completo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.


What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:

The position supports the CHEP Global Customer Intelligence and Insights team. You perform advanced data analysis to identify factors that affect business growth and efficiency. Reporting needs including the NPS Relationship Program (70 surveys globally) and the Transactional and Ad-hoc Survey Program.

Major/key accountabilities:

  • Data Analysis
  • Sources, compiles, and interprets data looking for accuracy and efficiencies. Can effectively communicate analysis output.

This includes:

  • Responsible for first level, presurvey sampling analysis for both Relationship and Transactional survey programs
  • Responsibility for sample file verification and upload into survey system(s)


 Operational support
  • Provides and Acts as site administrator for all survey platforms and program intranet sites, providing support to global teams in administering, testing, fielding, and reporting on survey projects

Including:

  • Primary responsibility for survey translation file testing and upload into survey system(s);
  • Primary responsibility of usability testing of surveys


 Reporting
  • Produces reports based on data analysis and process capabilities. Conveys patterns, areas of improvement, and creation of market level/postsurvey reporting dashboards


 Identifying objects
  • Determines overall business needs through analysis and reporting. Suggests strategies to achieve company CX/CI goals.
  • Collaborate with Stakeholders and Team Members
  • Collaborate with functional/regional stakeholders, team members and Team leadership to ensure requirements for projects are properly gathered, vetted, and addressed. In addition, engage with stakeholders to have a great End to End customer journey understanding that will allow to connect the dots and identify improvement opportunities.
  • Project Management of NPS Relationship Program for chosen markets

Our Requirements:

  • Degree (or similar) in marketing, business administration, statistics etc.
  • Fundamental experience as analyst or similar role, preferably in marketing or customer experience program
  • Working in a matrix / international and crosscultural environment
  • Familiarity with standard office tools Tableau/PowerBI/Python or other comparable data analytics software
  • Excellent written and verbal communication skills in English and any other European language
  • NPS Certification is a nice to have
  • Statistical analysis skills and methods (specifically related to survey analysis)

Our Benefits:

  • Competitive Remuneration package
  • Annual bonus based on company & personal performance
  • Opportunity to take part in the Brambles share program
  • Fully committed to a future of flexible working
  • Various health & wellbeing events and programs
  • 3 Working Days per anum to use for social projects
Preferred Education

Bachelors

Preferred Level of Work Experience

  • 3 years


We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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