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Customer Success Analyst
hace 4 meses
ORQUEST es un software de optimización de la fuerza laboral basado en algoritmos de vanguardia, análisis avanzado e inteligencia artificial que nació para servir a la industria del Retail.
¿Sientes pasión y vocación por el cliente? ¿Tienes experiencia en Customer Success? ¿Hablas y dominas el inglés y español? ¿Buscas un lugar donde crecer como profesional en un sector en alza? Si has respondido a todo "Pues claro que sí", no dejes pasar esta oportunidad laboral.
Como parte de nuestro crecimiento, te buscamos a ti, un Customer Success Analyst que ayude a nuestros clientes a maximizar el valor que brindamos.
Sobre el rol:
Tu mayor responsabilidad será gestionar y ser punto de referencia para nuestros clientes.Resolverás y gestionarás los problemas del cliente y te convertirás en su partner de confianzaRealizarás tareas de análisis de datos: Crearás y construirás informes en excel y gestionarás dashboards.También evaluarás indicadores de rendimiento y resultados de los clientes.Medirás su satisfacción, previniendo situaciones que puedan poner en riesgo la relación con ellos y harás follow up frecuente sobre sus proyectos.Construirás relaciones sólidas que garanticen su satisfacción.Realizarás presentaciones y gestionarás reuniones de manera presencial y onlineTrabajarás en estrecha colaboración con los equipos de Soporte, Development y Retention & Growth, asegurando de que se comprendan las necesidades del cliente y de que maximice el potencial de la solución ORQUEST.Sobre ti:Eres una persona planificadora (excepcionalmente organizada y orientada a procesos) pero también creativa y estratégica.Focus cliente: confiable, muy empático, proactivo y prestas atención a los pequeños detalles que marcan la diferencia.Tienes disposición para aprender.Tienes muy buen conocimiento de excel y en la creación de informesTienes una mente orientada a los datos y habilidades analíticas que te permiten saber leer los datos y proporcionar perspectivas procesables para fortalecer las relaciones con los clientes.Tienes excelentes habilidades de comunicación verbal y escrita, y sabes adaptarte a varios estilos de comunicación.Estás orientado a resultados y soluciones.Idiomas: Inglés C1 es necesario para el puesto. Otros idiomas adicionales serán bien valorados.Sobre tu experiencia:
Al menos 2 años como Customer SuccessPreferible experiencia en Retail o RestauraciónExperiencia en gestión de clientes y PartnersExperiencia en herramientas de CRM, JIRA, informe de datos u otras herramientas de éxito del cliente.¿Por qué te encantará trabajar en Orquest?Creemos en el progreso: tendrás muchas oportunidades de crecimiento profesional.Confiamos en nuestros trabajadores: tendrás horarios flexibles y trabajo en remoto siempre que lo necesites.Si vas a la oficina, café gratisNos encanta cuidar de nuestro equipo: adicional a tu salario, tendrás seguro médico y dental.Trabajarás con un equipo excepcional.Tenemos una cultura con valores sólidos.