Senior Knowledge Analyst- Ai-Driven Customer Management

hace 7 días

Madrid, Madrid, España The Boston Consulting Group A tiempo completo


WHAT YOU'LL DOBCG Deep AI enables hyperpersonalized, end-to-end customer management at scale – predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing.

As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.

You will will play an important role in the evolution of BCG's AI products and Customer Management use cases, conducting research on latest trends and innovations.

And, you will create original thought leadership – building an arsenal of playbooks, case studies, trend insights, and editorial content to enable go-to-market and client consulting.

Further, your expertise will see you engaged on live client engagements, conducting situational analyses and deploying diagnostic methods to scope use cases to suit clients' unique needs.

And, throughout the client engagement, you will play an important role in upskilling teams – sharing best practices to enable AI-driven Customer excellence at scale.

To succeed in this role you will need to demonstrate expertise and advanced knowledge of emerging AI trends – and how they are driving customer and commercial impact.

You will be experienced conducting research and analysis to deliver market insight, thought leadership, and client bespoke reports.

And, you will have prior experience in consulting or technology pre-sales where you were involved in scoping client solutions, identifying use cases, and defining target customer experiences / business requirements.

Deep AI is a priority growth area for BCG and this role will suit people with a passion for cutting-edge technology.

If you are looking for a role at the intersection of thought leadership, client consulting, and sales enablement - please get in touchYOU'RE GOOD ATPartnering with sales and client consulting teams to support go-to-market, use case definition, and target customer experience / business requirements analysisSupporting client engagement to co-create AI-driven strategies to optimize customer acquisition, retention, and lifetime valueConducting analyses to deliver insights on competitors, best practices, and emerging AI / Technology trendsCodifying client playbooks, best practices, and case studies to enable sales and client consulting teamsDelivering client-specific reports, with experience across a range of sectors – Retail, Banking, Telecoms, Consumer Products, Energy, etc.

Creating thought leadership perspectives on customer experience technology, generative AI, personalization, dynamic pricing, and marketing automation, etc.

YOU BRING (EXPERIENCE & QUALIFICATIONS)1-2+ years in Management Consulting or Technology Pre-Sales, with deep understanding of AI and Customer Management solutionsIn lieu of consulting experience, 3-6+ years Product Management experience in industry, specializing in AI & Customer Management productsExperience creating presentations and business case analyses for Executive audiences on the commercial potential of AI & Customer Management solutionsExperience scoping AI & Customer Management use cases, defining target customer experiences and business requirementsBachelor's Degree required (advanced degree preferred)Fluency in EnglishAs a Topic Activation KT, you will work BCG Managing Directors, Partners, Project Leaders, and Consultants to support sales and client delivery.

Between client proposals and project staffings, you will support business leadership to evolve our offering and create new intellectual property on the latest trends, best practices, and innovations in relation to AI-driven Customer Management.#ta #bcgcareers #bcglifeThe Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients.

KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight.

BCG's Knowledge Team members have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information.

KT members also support the PA's business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.


Job SummaryJob number:

22940BRDate posted :
Profession: Research and InsightsEmployment type: Full time

  • Senior Knowledge Analyst- AI-driven Customer Management

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOBCG Deep AI focuses on providing customized customer management solutions by using AI to predict customer behavior, offer real-time cross-sell and up-sell recommendations, and implement dynamic pricing strategies.As a Senior Knowledge Analyst (SKA) on the Deep AI team, you will collaborate with business leaders and consulting teams to enhance...

  • Senior Knowledge Analyst- AI-driven Customer Management

    hace 2 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOBCG Deep AI focuses on providing customized customer management solutions by using AI to predict customer behavior, offer real-time cross-sell and up-sell recommendations, and implement dynamic pricing strategies.As a Senior Knowledge Analyst (SKA) on the Deep AI team, you will collaborate with business leaders and consulting teams to enhance...

  • Senior Knowledge Analyst- Data Driven Personalization And Deep Ai Customer Value Management

    hace 7 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Senior Knowledge AnalystData Driven Personalization and Deep AI Customer Value Management Madrid, Community of Madrid Senior Knowledge AnalystData Driven Personalization and Deep AI Customer Value Management Madrid Madrid, Community of Madrid, ES WHAT YOU'LL DO As a Senior Knowledge Analyst (SKA) within Deep. AI Knowledge Team, you will work in a growing...

  • Senior Knowledge Analyst- Ai-Driven Customer Management

    hace 7 días

    Madrid, Madrid, España Nlp People A tiempo completo

    WHAT YOU'LL DOBCG Deep AI enables hyperpersonalized, end-to-end customer management at scale – predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing. As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to...

  • Senior Knowledge Analyst- Ai-Driven Customer Management

    hace 7 días

    Madrid, Madrid, España Nlp People A tiempo completo

    WHAT YOU'LL DOBCG Deep AI enables hyperpersonalized, end-to-end customer management at scale – predicting customer behaviour to deliver real-time cross-sell / up-sell recommendations, automated next best action, and dynamic pricing.As a Senior Knowledge Analyst (SKA) on our Deep AI team you will partner with business leaders and client consulting teams to...

  • Senior Knowledge Analyst- Data Driven Personalization And Deep Ai Customer Value Management

    hace 7 días

    Madrid, Madrid, España The Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within Deep.AI Knowledge Team, you will work in a growing global team, providing expertise in Data-Driven Personalization and Deep.AI Customer Value Management. You will work with case and proposal teams to support growth of our Deep.AI business through deployment of knowledge assets, analysis, and expert...

  • Senior Knowledge Analyst- Ai-Driven Customer Management

    hace 7 días

    Madrid, Madrid, España The Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOWork with BCG Deep AI to predict customer behavior and deliver recommendations and dynamic pricing.Collaborate with business leaders and consulting teams to support AI-driven Customer Management programs.Conduct research on trends and innovations to enhance BCG's AI products.Create original thought leadership content including playbooks, case...

  • Senior Knowledge Analyst- Data Driven Personalization and Deep AI Customer Value Management

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within Deep.AI Knowledge Team, you will work in a growing global team, providing expertise in Data-Driven Personalization and Deep.AI Customer Value Management. You will work with case and proposal teams to support growth of our Deep.AI business through deployment of knowledge assets, analysis, and expert...

  • Senior Knowledge Analyst- Data Driven

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO:As a Senior Knowledge Analyst (SKA) within Deep.AI Knowledge Team, you will work in a growing global team, providing expertise in Data-Driven Personalization and Deep.AI Customer Value Management. You will work with case and proposal teams to support growth of our Deep.AI business through deployment of knowledge assets, analysis, and expert...

  • Senior Knowledge Analyst

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO:As a Senior Knowledge Analyst (SKA) within BCG's TDA practice area you will work in a growing global team being involved in several of our most transformational and fast-growing topics like Front-to-Back (F2B) Journeys and Gen(AI) and Digital transformations, helping shape our offering, and working directly with case and proposal teams...

  • Senior Knowledge Analyst, Procurement, Client Focus

    hace 1 semana

    Madrid, Madrid, España The Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO As a Senior Knowledge Analyst (SKA) within BCG's Operations Practice Area, you will collaborate with case teams to provide knowledge assets, analysis, and expert advisory. You will contribute to the development and management of intellectual property & knowledge assets, ensuring high-quality content on internal BCG websites. Support business...

  • Senior Knowledge Analyst

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) In a Client Focused role within BCG's *TMT Practice Area (telco sector)*, you will work in a growing global team, delivering value to clients via individual expertise and/or institutionalized knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data, and related expertise,...

  • Service Management Analyst

    hace 7 días

    Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Service Management Analyst page is loaded Service Management Analyst Apply locations Madrid time type Full time posted on Posted 2 Days Ago job requisition id R18030 Job Title Service Management AnalystSummary: Join our dynamic team as a Service Management Analyst , this is a senior role where you'll play a pivotal role in ensuring customer satisfaction,...

  • Senior Knowledge Analyst

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO:As a Senior Knowledge Analyst (SKA) within BCG's Public Sector practice area you will work in a growing global team, providing expertise In Cities & Regions topic and the wider segment of Cities, Infra dev., Real Estate & tourism (CRT) as per the business needs. You will generate insights whilst working together with case and proposal teams to...

  • Senior Knowledge Analyst, Procurement, Client Focus

    hace 7 días

    Madrid, Madrid, España The Boston Consulting Group A tiempo completo

    Senior Knowledge Analyst, Procurement, Client Focus madrid Senior Knowledge Analyst, Procurement, Client Focus Madrid Madrid, Community of Madrid, ES WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Operations Practice Area, you will work in a growing global team. You will work together with case teams to provide knowledge assets, analysis and...

  • Senior Knowledge Analyst, Procurement, Client Focus

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Senior Knowledge Analyst, Procurement, Client Focus Madrid, Community of Madrid Senior Knowledge Analyst, Procurement, Client FocusMadridMadrid, Community of Madrid, ES WHAT YOU'LL DO As a Senior Knowledge Analyst (SKA) within BCG's Operations Practice Area, you will work in a growing global team. You will work together with case teams to provide knowledge...

  • Service Management Analyst

    hace 1 semana

    Madrid, Madrid, España Amadeus A tiempo completo

    Service Management Analyst page is loaded Service Management Analyst Apply locations Madrid time type Full time posted on Posted 7 Days Ago job requisition id R18030 Job Title Service Management AnalystSummary: Join our dynamic team as a Service Management Analyst , this is a senior role where you'll play a pivotal role in ensuring customer satisfaction,...

  • Senior Knowledge Analyst

    hace 7 días

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO:As a Senior Knowledge Analyst (SKA) on the Next Gen ERP (Enterprise Resource Planning), you will utilize your ERP expertise strategically to assist clients with their Next Gen ERP strategy and transformation, while learning the Next Gen ERP approach to develop IP and reusable assets (e.g., methods, tools, etc.). You will work closely with the...

  • Senior Knowledge Analyst, Procurement, Client Focus

    hace 1 semana

    Madrid, Madrid, España The Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Operations Practice Area, you will work in a growing global team. You will work together with case teams to provide knowledge assets, analysis and expert advisory for diagnostics and live projects and deliver against commercial priorities for the Operations Knowledge Team (KT) business.In...

  • Senior Knowledge Analyst

    hace 1 semana

    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) on the Next Gen ERP (Enterprise Resource Planning), you will utilize your ERP expertise strategically to assist clients with their Next Gen ERP strategy and transformation, while learning the Next Gen ERP approach to develop IP and reusable assets (e.g., methods, tools, etc.). You will work closely with the...