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Service Management Analyst
hace 3 meses
Service Management AnalystSummary:
Join our dynamic team as a Service Management Analyst , this is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio.
Your responsibilities will include communication management, knowledge management, change management, and continuous improvement to drive learning, engagement, and process optimization.
In this role you will:
Develop and implement strategies to promote Business Analytics Services adoption.
Organize and deliver onboarding and training programs for effective service utilization.
Collaborate with business units to tailor communication efforts and ensure effectiveness.
Maintain a centralized repository of information for Business Analytics Services.
Develop processes for effective knowledge sharing and promote a culture of learning.
Tailor change management efforts to meet the needs of stakeholders, implement plans to support enhancements and monitor their impact.
Contribute to the Continuous Improvement Plan based on customer feedback and monitor its effectiveness.
Promote a culture of agility, knowledge sharing, and innovation within the organization.
Create, apply, and ensure service management frameworks usage among analytics teams.
About the ideal candidate:
Minimum 5 years of experience in communication, knowledge, and change management roles.
Proficiency in Analytics technologies such as QlikSense, Power BI, and SAP Analytics Cloud.
Expertise in Microsoft 365 suite, including SharePoint, Stream, and Teams.
Fluency in English; proficiency in French or Spanish is a plus.
Strong communication, analytical, and problem-solving skills.
Ability to collaborate effectively with cross-functional teams in a multinational environment.
SAFe or PROSCI Certification and knowledge of ITIL v4 are advantageous.
What we can offer you Add your voice to a multicultural team of 16,000+ professionals.
Work at one of the world's top 15 software companies.
Challenge yourself to find solutions to complex problems.
Flexible hybrid work from 1-2 days per week.
Competitive compensation and benefits package.
If you're ready to drive customer satisfaction and service excellence in a dynamic and agile environment, apply now to join our team as a Service Management Analyst.
Application process Create your candidate profile in our system and upload your recent resume Once you have applied, you'll receive feedback within 15 days.
Are you ready to leave your footprint? Be the power behind better journeys.#LI-EMEA Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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