Customer Care Professional German Speaking

hace 3 semanas

Madrid, Madrid, España Amex A tiempo completo

You Lead The Way. We've Got Your Back


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day.

We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best.

We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Join Team Amex and let's lead the way together.

Meaningful, rewarding work performed with integrity.

Here's just some of what you'll do in this role:

  • Deliver world-class customer service, whilst responding to our Commercial Customers inquiries and concerns
  • Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
  • Reprioritize and adapt to an everchanging environment
  • Work in a hybrid / virtual model

Preferred Skills:

Unique career journey shaped by your talent and curiosity

  • Highly proficient in German, with strong verbal and written communication skills especially in a business context
  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering outstanding service in every interaction with our Customers
  • The ability and resilience to work in a fastpaced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
  • Strong interpersonal, communication, verbal and written skills
  • Assertiveness to handle difficult conversations
  • Excellent negotiation, influencing and resourcefulness skills
  • Critical, analytical and forward thinking with problemsolving skills, and strong attention to detail
  • Confidence to work in a virtual environment

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