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Customer Care Supervisor
hace 3 meses
Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse.
Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa.
Si quieres conquistar el mundo con nosotros, te estamos esperando Actualmente, buscamos una persona para que se incorpore a nuestro Customer Care Deparment como Customer Care Supervisor en nuestras oficinas de Madrid, con una jornada de 39 horas semanales en horario de mañana.
Su responsabilidad será liderar a todas las personas del equipo de Customer Care, reportando a la Customer Care Manager, con el propósito de lograr los objetivos trazados en el Departamento.
¿Cómo será tu día a día?
Gestionar el trabajo de los team leaders y sus equipos, en función de los objetivos marcados.
Atender aquellas incidencias de complejidad elevada, asumiendo la responsabilidad.
Analizar y controlar el planning de trabajo del equipo, reportando periódicamente a su superior.
Formación continua a los team leaders y demás miembros de su equipo.
Actualizar e interpretar los objetivos marcados, con el fin de proponer mejoras enfocadas a aumentar la productividad y la calidad de los servicios.
Detectar, analizar y proponer mejoras en los procesos y automatización de estos.Establecer canales de comunicación bidireccionales entre personal y empresa, contribuyendo a mantener un buen clima de trabajo.
Desarrollar y ejercer de coach del equipo de team leaders, evaluando y valorando a su personal periódicamenteFormarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español.
Espíritu joven, viajero y gran ambiente de trabajo. 20nacionalidades24 días laborables de vacacionesEventos de teambuilding (desayunos, paddel, senderismo, etc.).Nunca dejarás de aprender. Planes de desarrollo y formación continua.Formación en idiomas:
Clases de inglés con profesores nativos.
Equipo sano, equipo feliz Tenemos fruta siempre a mano y clases de yoga gratuitas.
Podrás disfrutar de nuestras más de actividades con un super descuento.
Grado en Turismo, ADE, Marketing, Publicidad y Relaciones Públicas, o cualquier otra titulación relacionada con la posición.
Valorable experiencia de, al menos, 2 años como Supervisor/a de Servicios de Atención al cliente.
Español nativo o bilingüe.
Inglés nivel C1. Valorable conocimiento de portugués, italiano o francés.
Conocimientos de informática y facilidad para aprender nuevas tecnologías o sistemas ERP. Valorablehaber trabajado con Zendesk.
Capacidad de liderazgo y gestión de equipos.
Capacidad analítica, de organización y orientación al detalle.
Capacidad y enfoque para resolver problemas.#J-18808-Ljbffr
