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Customer Care Specialist
hace 2 meses
Join Our Team as a Customer Care Specialist
About the Role
As a Customer Care Specialist at Amex, you will be the face of our company, providing exceptional service to our clients and helping them achieve their goals. You will be responsible for delivering a world-class customer experience, responding to client inquiries and resolving issues in a timely and professional manner.
Key Responsibilities
- Provide personalized support to clients through various channels, including phone, email, and chat
- Build strong relationships with clients by understanding their needs and preferences
- Identify opportunities to offer additional products and services that meet client needs
- Meet and exceed sales targets, regulatory requirements, and productivity goals
- Utilize technology and applications to serve clients and enhance their experience
- Document client information, including payment details, address changes, and travel notifications
- Stay up-to-date with company policies and procedures, and adapt to a rapidly changing environment
Requirements
- Fluency in French (native level) and proficiency in English or Spanish
- Unique professional background shaped by talent and curiosity
- Ability to remain positive in challenging situations
- Passion for helping others, providing exceptional service on every interaction
- Capacity to work in a dynamic, fast-paced environment, handling multiple tasks and systems
- Strong interpersonal skills, verbal and written communication
- Assertiveness in managing conflict conversations
- Excellent negotiation, influence, and creativity skills
- Strong team player attitude, collaborating with colleagues to achieve goals
- Critical thinking, analytical, and forward-thinking abilities
What We Offer
- Competitive base salaries and bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements
- Generous paid parental leave policies
- Free access to global on-site wellness centers
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Amex is an Equal Opportunity Employer
