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hace 2 meses
This is a unique opportunity to join American Express, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a Customer Care Specialist, you will be part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
**Key Responsibilities**
- Process new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems.
- Deliver world-class customer service, responding to customer inquiries and problems on inbound, outbound calls, emails, and system processing.
- Support customers through the application journey, processing and analyzing applications.
- Complete Anti-money laundering and risk verifications on new account applications.
- Build meaningful relationships with our customers by offering custom solutions and negotiating a positive outcome for the customer and American Express.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
**Requirements**
- Fluent in German – written and oral skills.
- Demonstrate personal excellence by remaining positive in difficult situations.
- Navigate multiple systems and digital tools to service our customers.
**Preferred Qualifications**
- KYC and KYB Knowledge.
- Intermediate English and/or Spanish desirable apart from market language.
- Experience with local market Anti-money laundering regulation.
- Customer service experience in local market desired but not essential.
**What We Offer**
- Competitive base salaries.
- Bonus incentives.
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
