Coordinator, Customer Care W French and German

hace 2 semanas


Madrid, Madrid, España Brambles Group A tiempo completo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.


What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:


The Customer CARE specialist is the first line contact for our customers, responsible for delivering an agile and efficient support to customers and optimise customer experience.

We are looking for someone who speaks Native French and fluent German ( other European languages will be a plus), with a proactive attitude, flexibility to switch between a different range of tasks and ability to prioritize from a high volume of requests.


Key accountabilityes and responsibilities:

  • Professional & courteous response to all incoming enquiries from our customers in a timely manner and with high quality standard
  • Update Salesforce database.
  • Quality Complaints handling.
  • Product trials.
  • MyChep: provide trainings to customer and onboard them on the MyCHEP portal.
  • Customer declarations/transactions process on the MyCHEP portal.
  • Back up
  • Contribute to improvements of the processes and participate to key ongoing projects.
  • Maintaining a customer centric approach in all work activities with high quality standard.

Experience:

  • 23 years of business experience
  • Minimum 2 years of customer service or support experience

Skills & Knowledge:

  • Strong organisation and prioritization skills
  • Flexibility to support the team
  • Excellent customer service and relationship building skills
  • Excellent written and verbal communication skills
  • Good knowledge of MS Office (Excel, Word, Powerpoint) skills
  • Commitment to customer focus with strong listening and account management skills
  • Selfinitiator and results driven
Detail oriented and a team player

Language Essential:
French and German.

Preferred Education

Degree and equivalent

Preferred Level of Work Experience

  • 5 years


We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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