Customer Care Professional

hace 1 semana

Madrid, Madrid, España Amex A tiempo completo

You Lead The Way. We've Got Your Back


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Join Team Amex and let's lead the way together.

Service:
Go above and beyond at a company that sets the standard for customer-first service


As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.

As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs.

And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Find your place in service on #TeamAmex.

How will you make an impact in this role?

  • Build meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Goal oriented and KPI driven performer
  • Uphold the Data Protection and Privacy Act for our Customers
  • Update systems accurately and efficiently
  • Reprioritize to adapt to the everchanging environment
  • Team player and solution oriented

Minimum Qualifications

  • Fluent in French written and oral skills
  • Demonstrate personal excellence by remaining positive in difficult situations
  • Navigate multiple systems and digital tools to service our customers

Preferred Qualifications

  • Basic/intermediate English desirable
  • Experience with French Antimoney laundering regulations
  • Customer service experience in French market desired but not essential
  • Goal oriented and KPI driven performer
  • Display a passion to serve by delivering outstanding service in every interaction with our customers
  • The ability to work in a fastpaced environment as well as multitask and reprioritize on a regular basis
  • Strong interpersonal, communication and listening skills
  • Strong verbal and written communication skills
  • Assertiveness to handle difficult conversations
  • Excellent negotiation, influencing and resourcefulness skills
  • Proactive, analytical, and problemsolving skills with strong attention to detail
  • Outstanding organizational skills
  • Confidence to work in a virtual, multicultural environment
  • Proven ability to deliver a high productivity and quality work under minimum supervision
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.


Why American Express?
There's a difference between having a job and making a difference. Why American Express?

Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resou

  • Customer Care Professional

    hace 1 semana

    Madrid, Madrid, España Amex A tiempo completo

    You Lead the Way. Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, youll learn and grow as we help you create a career...

  • Customer Care Professional

    hace 1 semana

    Madrid, Madrid, España Amex A tiempo completo

    You Lead The Way. We've Got Your BackAt American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining...

  • Customer Care Professional

    hace 1 semana

    Madrid, Madrid, España Amex A tiempo completo

    You Lead the WayWe've Got Your Back:With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Customer Care Professional

    hace 1 semana

    Madrid, Madrid, España AMEX A tiempo completo

    American Express sta cercando un nuovo membro per il proprio team a Madrid!In American Express crediamo che con il giusto supporto, le persone e le aziende possano fare progressi incredibili. Quando ti unisci al #TeamAmex, entri a far parte di una comunità diversificata di oltre colleghi, tutti con l'obiettivo comune di offrire un'esperienza eccezionale ai...

  • Customer Care Professional

    hace 1 semana

    Madrid, Madrid, España AMEX A tiempo completo

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Global Head of Customer Care

    hace 1 semana

    Madrid, Madrid, España Straumann Group A tiempo completo

    Primary Position ObjectivesAs the Global Head Customer Care, Connected Customer Solutions business unit (CCS), you will play a pivotal role in transforming the digital customer care strategy. Your primary responsibility will be to create, implement and oversee the customer care structure that will enable Straumann Group to deliver a best in industry...

  • Customer Care Manager

    hace 1 semana

    Madrid, Madrid, España Ucademy A tiempo completo

    Hola crackEn Ucademy, estamos buscando a nuestro futuro Customer Care Manager.¿Tienes carácter emprendedor, iniciativa y te molan los retos? Entonces sigue leyendo.**Sobre nosotrosUcademy está fundada con el objetivo de revolucionar el estudio y convertirnos en la academia online más grande del mundo. Hemos vivido de primera mano los errores que se...

  • Customer Care Supervisor

    hace 1 semana

    Madrid, Madrid, España Civitatis A tiempo completo

    ¿Te apasionan los viajes, la culturay el ocio y tienes ganas de participar en el crecimiento de la empresa No 1 en servicios turísticos en español?Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una nueva oportunidad...

  • Customer Care Professional

    hace 1 semana

    Madrid, Madrid, España Amex A tiempo completo

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Global Head of Customer Care Clearcorrect

    hace 1 semana

    Madrid, Madrid, España Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group (SIX:STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...

  • Customer Care Supervisor

    hace 1 semana

    Madrid, Madrid, España Civitatis Tours SL. A tiempo completo

    Descripción ¿Te apasionan los viajes, la cultura y el ocio y tienes ganas de participar en el crecimiento de la empresa No 1 en servicios turísticos en español? Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una...

  • Customer Care Professional

    hace 1 semana

    Madrid, Madrid, España American Express A tiempo completo

    American Express: Lavora con Noi per Offrire un Servizio Eccezionale Unisciti al #TeamAmex e fai parte di una comunità diversificata che si impegna ogni giorno a garantire un'esperienza straordinaria ai Clienti. Come brand focalizzato sul superamento delle aspettative dei Clienti, American Express cerca Colleghi eccezionali per creare interazioni positive e...

  • Customer Care

    hace 1 semana

    Madrid, Madrid, España American Express A tiempo completo

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Showroom y Customer Care

    hace 1 semana

    Madrid, Madrid, España HEMPER A tiempo completo

    Descripción de la compañía:Hemper es un proyecto de cultura, moda e impacto. Trabajamos con complementos hechos en cañamo por comunidades vulnerables en Nepal.Vendemos en españa y en 11 países de Europa.Descripción del puesto:Duración de las prácticas: Nos adaptamos al Estudiante en los meses a realizar las prácticas. Mínimo 4 horas diarias y 6...

  • Customer Care Supervisor

    hace 1 semana

    Madrid, Madrid, España Civitatis A tiempo completo

    Descripción:¿Te apasionan los viajes, la cultura y el ocio y tienes ganas de participar en el crecimiento de la empresa No 1 en servicios turísticos en español?Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una nueva...

  • Responsable de Customer Care

    hace 1 semana

    Madrid, Madrid, España Cepsa Colombia S.A. A tiempo completo

    Pulsar Tabulador para desplazarse para pasar el enlace del contenido Seleccione la frecuencia (en días) para recibir una alerta: Título: Responsable de Customer Care Madrid, España, España Empresa: 1024-CEPSA COM.PETRÓLEO S.A.U. Integrado/a en el área de Commercial & Clean Energies, serás responsable de maximizar transformar el modelo de...

  • Quedan 3 Días Customer Care Senior Specialist

    hace 1 semana

    Madrid, Madrid, España 1089 Outpayce, S.A.U. A tiempo completo

    Customer Care Senior Specialist page is loadedCustomer Care Senior SpecialistApply locations Madrid time type Full time posted on Posted 9 Days Ago job requisition id R16446Job TitleCustomer Care Senior SpecialistAt Outpayce, our goal is to deliver smooth, end-to-end travel payments experiences by helping our customers and travelers to benefit from new...

  • Customer Care Specialist

    hace 1 semana

    Madrid, Madrid, España Zerog - Ai In Aviation A tiempo completo

    Customer Care Specialist - French or Dutch Speaker Poland / Spain Customer Care / Full Time / Remote Which location are you applying for? LinkedIn profile Loading Your full LinkedIn profile willbe shared. Learn more Let the employer know what pronouns you use so that they can address you correctly. Current company Links LinkedIn URL Are you legally...

  • Global Head of Customer Care ClearCorrect

    hace 4 semanas

    Madrid, Madrid, España Straumann A tiempo completo

    About Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...

  • Global Head of Customer Care ClearCorrect

    hace 1 semana

    Madrid, Madrid, España Straumann A tiempo completo

    About Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...