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Customer Care Professional
hace 2 semanas
American Express: Lavora con Noi per Offrire un Servizio Eccezionale
Unisciti al #TeamAmex e fai parte di una comunità diversificata che si impegna ogni giorno a garantire un'esperienza straordinaria ai Clienti.
Come brand focalizzato sul superamento delle aspettative dei Clienti, American Express cerca Colleghi eccezionali per creare interazioni positive e offrire un servizio di alta qualità. Entra a far parte di un ambiente in cui puoi accrescere le tue capacità attraverso una formazione leader del settore e un coaching continuo.
Ruolo e Responsabilità:
- Fornire Customer Service di prim'ordine attraverso diversi canali
- Costruire relazioni significative con i Clienti, comprendendo le loro esigenze
- Migliorare l'esperienza dei Titolari di Carta identificando opportunità
- Raggiungere obiettivi di qualità e produttività
- Documentare informazioni necessarie e adattarsi a un ambiente in evoluzione
Competenze Richieste:
- Ottima padronanza dell'italiano e eccellenza nella comunicazione
- Passione per offrire un servizio eccezionale ai Clienti
- Resilienza e capacità di multitasking
- Capacità relazionali e di problem solving
- Attitudine al lavoro di squadra e al rispetto delle procedure aziendali
Qualifiche Richieste:
- Diploma di liceo/Laurea universitaria
- Padronanza dell'inglese e preferibilmente di un'altra lingua europea
Dettagli Aggiuntivi:
- Posizione: Madrid
- Flessibilità sul posto di lavoro: Full time, con possibilità di remoto
- American Express premia le alte performance con incentivi mirati
- Offerta di lavoro subordinata a verifica delle referenze
American Express offre benefits che supportano il benessere fisico, finanziario e mentale dei Colleghi e dei loro cari.
- Retribuzione competitiva
- Incentivi bonus
- Supporto al benessere finanziario e pensionistico
- Assicurazione medica, dentale, vita e invalidità
- Modello di lavoro flessibile
- Politiche di congedo parentale retribuito
- Accesso a centri benessere globali
- Counseling gratuito e confidenziale
- Opportunità di sviluppo e formazione
L'offerta di impiego è soggetta a verifica delle referenze.
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