Global Head of Customer Care Clearcorrect
hace 1 semana
About Straumann Group
The Straumann Group (
SIX:
STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry.
In collaboration with leading clinics, institutes and universities, the Group researches, develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics, orthodontic aligners, biomaterials and digital solutions for use in tooth correction, replacement and restoration or to prevent tooth loss.
Headquartered in Basel, Switzerland, the Group currently employs more than people worldwide. Our products, solutions and services are available in more than 100 countries.
The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe.
- or partly owned companies and partners. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company
ClearCorrect. With determination, ClearCorrect grew into a viable player in the clear aligner space, which attracted the attention of many customers globally since 2006. Acquiring ClearCorrect has provided Straumann with technology and expertise in orthodontics.
People and culture are the Straumann Group's greatest assets; they are the keys to high performance and sustainable success.
We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership.
The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee.
About the role:
Responsibilities:
Customer Care Strategy and Execution:
- Develop and implement a global customer care strategy that aligns with business goals, focusing on creating a seamless and proactive customer experience.
- Establish centralized customer care centers in strategic locations to support global operations and ensure consistency and quality in customer interactions.
- Develop frameworks that simplify the feedback loop and make actionable insights accessible across the organization.
- Leverage advanced technologies, including AI and data analytics, to enhance the effectiveness of customer care initiatives and drive continuous improvement.
Operational Leadership and Team Management:
- Lead a team of customer care professionals, setting clear objectives and KPIs, ensuring high performance and development across the team.
- Foster a culture of innovation and continuous improvement within the customer care teams, promoting best practices and process optimization.
- Passionate about building effective, empowered, and inspired teams, placing a strong emphasis on professional development and personal growth.
Stakeholder Engagement and Collaboration:
- Collaborate with key internal stakeholders, such as digital growth, quality, marketing, and product teams, to align customer care strategies with broader business objectives.
- Use insights from customer data to drive decisions and personalize customer interactions, enhancing satisfaction and loyalty.
Innovation and Future Planning:
- Stay ahead of industry trends and technological advancements to continuously refine and evolve the customer care strategy.
- Evaluate and implement new customer care models and technologies to enhance service delivery, customer retention, and operational efficiency.
Requirements:
- Minimum 1015 years' proven experience in senior leadership roles within customer care, customer experience, business development and/or operations with a demonstrated track record of success, preferably in the medical devices or healthcare industry.
- Accomplished in successfully building shared services centers and selfservice solutions for large international companies.
- Demonstrated track record of successfully transforming customer experience and turning customer care into business opportunity and profit center and implement centralized service centers.
- Strong understanding of how to leverage AI, selfservice care platforms, and data analytics within a customer care context.
- Experience in leveraging customer data and insights to drive proactive customer care strategies.
- Experience in implementing new business models across business segments in the context of customer care.
-
Global Head of Customer Care ClearCorrect
hace 4 semanas
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
-
Global Head of Customer Care ClearCorrect
hace 1 semana
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
-
Global Head Of Customer Care Clearcorrect
hace 1 semana
Madrid, Madrid, España Institut Straumann Ag A tiempo completoAbout Straumann Group The Straumann Group (SIX:STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
-
Global Head of Customer Care ClearCorrect
hace 3 semanas
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
-
Global Head of Customer Care
hace 1 semana
Madrid, Madrid, España Straumann Group A tiempo completoPrimary Position ObjectivesAs the Global Head Customer Care, Connected Customer Solutions business unit (CCS), you will play a pivotal role in transforming the digital customer care strategy. Your primary responsibility will be to create, implement and oversee the customer care structure that will enable Straumann Group to deliver a best in industry...
-
Global Head of Customer Experience
hace 4 semanas
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
-
Global Head of Customer Experience
hace 1 semana
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
-
Global Head of Customer Experience
hace 3 semanas
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
-
Global Head Of Customer Experience
hace 1 semana
Madrid, Madrid, España Institut Straumann Ag A tiempo completoAbout Straumann Group The Straumann Group (SIX:STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
-
Customer Care Specialist We
hace 1 semana
Madrid, Madrid, España Institut Straumann Ag A tiempo completoAbout Straumann The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
-
Customer Care Specialist WE
hace 3 semanas
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
-
Customer Care Specialist We Italian Speaker
hace 1 semana
Madrid, Madrid, España Institut Straumann Ag A tiempo completoAbout Straumann The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
-
Customer Care Specialist We
hace 1 semana
Madrid, Madrid, España Institut Straumann Ag A tiempo completoAbout Straumann The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
-
Customer Care Specialist We Italian Speaker
hace 1 semana
Madrid, Madrid, España Institut Straumann Ag A tiempo completoAbout Straumann The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
-
Customer Care Specialist WE Italian Speaker
hace 1 semana
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
-
Customer Care Specialist WE Italian Speaker
hace 3 semanas
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
-
Global Director of Customer Experience
hace 1 semana
Madrid, Madrid, España Kimberly-Clark A tiempo completoGlobal Director of Customer Experience (CX) StrategyYou have a talent for recognizing trends and aiming for bigger goalsYou have a solid interest in keeping up with trends, market needs, and your organization's competitive standing, and you share your broad awareness with those under your management to inform their decisions, as it does yours. Your overview...
-
Head of Customer Service
hace 1 semana
Madrid, Madrid, España DAZN Group A tiempo completoJob Title: Head of Customer ServiceLocation: Madrid, SpainSchedule: Full-Time, PermanentTeam: Customer ServiceDepartment: OperationsWhat's your new role about?:Disrupting an industry isn't easy DAZN is playing more hours of live sports than any other company anywhere in the world As we bring new ideas to market and evolve our product, it's essential that we...
-
Head of Customer Service
hace 1 semana
Madrid, Madrid, España DAZN Group A tiempo completoJob Title: Head of Customer ServiceLocation: Madrid, SpainSchedule: Full-Time, PermanentTeam: Customer ServiceDepartment: OperationsWhat's your new role about?:Disrupting an industry isn't easy DAZN is playing more hours of live sports than any other company anywhere in the world As we bring new ideas to market and evolve our product, it's essential that we...
-
Head of Customer Success
hace 1 semana
Madrid, Madrid, España Tucuvi A tiempo completoTucuvi is the global leader in clinical Conversational AI in healthcare. Our product, THM, is the only patient management platform with a CE-marked product for AI clinical phone conversations for different pathologies and care processes. Safe and clinically validated.We have received numerous awards, including €5.5M in funding from the European Innovation...
