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Team Leader Para Departamento De Customer Service

hace 3 meses


Burgos, Burgos, España Adecco A tiempo completo
Funciones
  • Análisis y actualización de las necesidades y los procesos comerciales de los clientes.
  • Análisis de oportunidades de mejora en la cadena de suministro.
  • Asegurar el correcto desempeño de las tareas asignadas al equipo.
  • Seleccionar, supervisar, desarrollar y evaluar al personal.
Garantizar un equipo motivado y entrenado.
  • Proporcionar las herramientas necesarias al equipo.
  • Atención y registro de los pedidos, así como, la comunicación de incidencias con el equipo comercial y los clientes.
  • Gestión de la información del pedido desde su inicio hasta la entrega, garantizando su correcta entrega.
  • Comunicación con el equipo comercial a cerca de los resultados y objetivos, desviaciones en reuniones mensuales de carácter presencial.
  • Visitas periódicas a clientes estratégicosEn Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
    Requisitos*Requisitos
    :
  • Formación Profesional o Enseñanza Superior.
Más de 3 años de experiência laboral en funciones de atención y servicio al cliente. Experiência previa en gestión de equipos. Habilidades de comunicación orales y escritas. Excelente etiqueta telefónica. Capacidad de organización. Capacidad de trabajo en equipo. Conocimiento de los procedimientos básicos y estándares de un departamento de servicio al cliente. Conocimientos avanzados de Microsoft Office. (Excel avanzado y Power Point nível presentaciones). Proactividad e iniciativa. Capacidad de motivación a los equipos, compromiso. Capacidad de identificar riesgos y oportunidades para un seguimiento adecuado. Nativo en español y fluido en inglés. Gallego o catalán necesarios, conocimientos informáticos,...
¿Qué ofrecemos?
**Condiciones
  • Salario de 3€ b/a con un contrato de 3 meses por ETT + posible incorporación a plantilla.
  • Jornada completa de lunes a viernes de 8:00 17:00.