Customer Success Operations Representative
hace 2 semanas
About us
Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.
We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.
Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.What does a Customer Success Operations Representative do at Busuu?- Manage the day to day operation of the Customer Success management platforms- Provide the Busuu Customer Success Managers with support regarding the creation and follow-up of tickets, daily customer queries, reporting, and find scalable solutions for b2b clients
- Success Planning:
Run sessions and webinars for our top tier clients to uncover their short and long term objectives and follow up with learning recommendations, showcasing the value of Busuu courses and services at every interaction.- Work together with the B2B Marketing team to ensure that the CS materials for end users are kept up to date i.e.
handbooks, onboarding assets, etc.- Work with the Sales and Product teams to translate our existing clients' business needs and product requirements into new solutions for customers- Liaise with the Customer Satisfaction team to handle tickets from B2B users- Support client resellers programmes and pilots and support day-to-day queries for Busuu biggest clientsWhat we're looking for in a- 1+ years of experience in client support or account management in a SaaS business preferably in e-learning- Fluency in English and Spanish, other European languages is a big plus- Potential flexibility in working hours as main clients to support are in the Latam region- Great communication skills and energetic personality- Keen interest in identifying client problems and finding smart solutions- Ability to multitask and prioritize- Ability to navigate well in a startup environment and get their hands dirty- Experience with Microsoft Office and B2B CRM tools
At Busuu we want to ensure that you have access to some great benefits:
- Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
- You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
- Busuu offers a great Private Health Insurance scheme
- There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers
- We like to support our teams with their worklife balance so we offer flexible working hours and a hybrid model of working
- We offer enhanced maternity and paternity leave
- Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events
We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.
- Let's chat
- Quick chat with our recruiter about your experience and the role
Test
- You will be asked to prepare presentation and then present it to us in the interview
- A video call 40 min call with the hiring manager on the exercise feedback and the role
- Final interview
- Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious or otherwise. This means each one of us comes to work knowing that we have a voice and a safe, judgmentfree zone to speak freely._
- If you like the sound of that, join us. We'd love to hear what you have to say._
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