Principal - Customer Success

hace 2 semanas


Madrid, Madrid, España Accelya A tiempo completo

What you will do?

  • Build strong, longterm relationships with customers by staying in constant communication and efficiently resolving issues.
  • Plan and Lead Quarterly Business Reviews (QBRs) and Strategic Business reviews. Track actions arising from customer business review meetings
  • Conduct weekly, quarterly and annual customer success meetings to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met
  • Develop customer success plans (mutually agreed with customer) and monitor/report performance
  • Monitor product adoption and effective product usage and provide recommendations to customer on features and configurations that would improve their business performance
  • Monitor and report customer health and develop plans for improvements where risks/issues are identified
  • Ensure that customers are properly trained and educated on product usage; so their adoption time is minimized
  • Be the voice of the customers in the company, providing the suitable balance between the customer's requests and the company's vision.

What do you need to know?

  • Excellent communication and presentation skills
  • Experience in Customer Success and CS Operations.
  • Experience in customer health scoring models and tools.
  • Experience in managing regular customer business reviews.
  • Experience in airline industry
  • Excellent Excel and PowerPoint skills
  • Excellent skills in data modelling, analytics and business intelligence
  • Strong skills in Power Bi Desktop and Pro.
  • Proactive business contributor
  • ROI mindset
  • Excellent analytical skills and able to sort through complex data sets, incl. their interpretation
  • High standards of accuracy and precision; operational discipline; ability to deliver against tight deadlines
  • A bachelor's degree in business administration or finance.

What do we offer?
Competitive salary

Restaurant Tickets

Company Life Assurance

Salary sacrifice scheme:
It includes health insurance (Adeslas), transport tickets, childcare tickets and/or restaurant tickets.

Working from home options available
- Flexible working hours and intensive working day on Fridays

Committed to work-life balance

Dynamic, diverse working environment

Unlimited access to LinkedIn Learning and Pluralsight

Employee Referral Program:
We will reward successful referrals with 1,000€

23 days holidays and six weeks of summer schedule to be selected between June and September

Great offices in Paseo de la Castellana with free parking space

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