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Consultant Business Applications
hace 3 meses
The IFS Consultant Business Applications role is part of the global Unified Support organization. This role involves handling aspects like incident, service request, problem, and change management, collaborating with internal and external stakeholders, and being part of an on-call team supervised by a Unified Support manager. The Unified Support - Service Operations team offers round-the-clock support to IFS customers using cloud services.
Experts in their domain with substantial industry knowledge, the role of Consultant Business Applications involves advising and challenging customers to understand their needs and assist in utilizing IFS solutions, all in line with IFS support guidelines.
With a commercial mindset, they excel in providing practical solutions that ensure business continuity, fostering customer advocacy towards IFS.
Summary
A Consultant Business Applications possess functional and business expertise in specific product areas. They resolve issues, ensure customer satisfaction, and align solutions with customer needs within the support and maintenance scope.
Essential Duties and Accountabilities
- Offer functional resolutions for issues, advising customers on IFS product usage
- Communicate updates on issue resolution progress professionally
- Focus on delivering value through customer support
- Enhance customer satisfaction and relationships
- Stay updated on product developments and industry standards
- Identify root causes and provide appropriate advice
- Collaborate effectively within the team
- Engage actively in the IFS Community
Qualifications
Overall Required Competence
A Consultant Business Applications should have proficiency in several areas:
Basic Level (for low complexity work)
- Conflict resolution, persuasion, and negotiation skills
- Coaching and mentoring abilities
- Understanding of configurations and IFS extensibility
- Presentation skills
- Knowledge of customer's business processes
- Industry knowledge
Intermediate Level (for medium complexity work)
- Commercial awareness on support models
- Analytical skills for root cause identification and solutions
- Adaptability, responsiveness, and change management understanding
- Effective business communication
- Training material preparation and delivery skills
Advanced Level (for high complexity work)
- Comprehensive understanding of IFS support scope and process
Furthermore, essential skills and traits include active listening, empathy, follow-up, engagement with stakeholders, and living by the values of Agile, Collaborative, Trustworthy.
Required Education & Experience
Essential:
- University degree or relevant qualifications/experience
- Proficiency in English
- Previous ERP software knowledge (e.g., SAP, Oracle)
- Understanding of Database technologies (Oracle)
- Exposure to Microsoft Azure and public Cloud platforms
Desirable:
- Relevant industry experience
- Language proficiency
- IT applications and technologies knowledge
- Customer handling experience
- Technical experience in Azure, Oracle DB, Kubernetes, network, and Cloud security
