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Dutch Technical Support Advisor

hace 3 meses

Barcelona, Barcelona, España Nordsabroad A tiempo completo
Barcelona boasts a unique blend of historic charm and modern vitality.

As you navigate your professional journey in this cosmopolitan city, you'll find yourself immersed in a rich tapestry of culture, art, and gastronomy.

Our client is a key player in the online Payments Industry, offering both software and hardware solutions.

Role Overview:

As a Technical Customer Service Advisor for our client, your primary focus is to deliver top-notch technical support to customers, both over the phone and via email.

You'll be assisting B2B customers, specifically merchants, in resolving issues related to their E-Commerce transactions on our client's online platform.

Your responsibilities include investigating and troubleshooting account and payment issues while maintaining a strong customer relationship through timely follow-ups.

Training:
The training program is structured in three phases, guiding you from a beginner to an expert level.

Each training phase spans 1 to 2 weeks, accompanied by an interactive buddy system where you'll work alongside a colleague.

Theoretical components are followed by approximately 4 months of practical application, conducted entirely in the office.
Upon completion of training phase 2, a hybrid work schedule may be implemented.

Ideal candidates possess call-center experience, strong communication and social skills, a positive attitude toward change, and a genuine curiosity for technology.

We seek service-minded individuals with conflict resolution abilities who thrive in a collaborative team environment.