Customer Care
Encontrado en: beBee S ES - hace 3 semanas
What responsibilities and objectives will you have?
Proactive follow-up of the shipments of your customer portfolio.
Incident management
Link with other departments to claim and resolve incidents.
Direct contact with customers, answering queries and requests.
Monitor quality of service through indicators, evaluate and comment on weekly and monthly results.
Establish action plans to achieve quality objectives.
Ensure proper application of procedures.
Well, what will the requirements be?
At least 3 years of experience in a similar position
Fluent in English
Proactivity
Conflict management
Customer focused
Communication skills
Team player
Ability to prioritise
Organisation
Resolute person
Rigour, dynamism, and autonomy
Experience in customer service
Knowledge of Excel
What do we offer?Excellent working enviromentProfessional growth within the companyFlexible working hoursOnline platform for lifelong learningCompetitive salaryFlexible remuneration services can be contracted
Inclusive CultureInPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.
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Customer Care
Encontrado en: beBee S ES - hace 1 semana
Vilanova i la Geltrú, España Sin especificar A tiempo completoTodo lo que buscas y másSerá el/a interlocutor/a con clientes destinatarios y remitentes particulares. Recoger y gestionar reclamaciones brindando el mejor servicio al cliente.¿Qué responsabilidades y objetivos tendrás?Atención telefónica a clientes.Gestión reclamaciones recibidas por mail.Brindar información sobre el seguimiento logístico de los...
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Customer Care
Encontrado en: beBee S ES - hace 3 semanas
Vilanova i la Geltrú, España Sin especificar A tiempo completoTodo lo que buscas y másSerá el/a interlocutor/a con clientes destinatarios y remitentes particulares. Recoger y gestionar reclamaciones brindando el mejor servicio al cliente.¿Qué responsabilidades y objetivos tendrás?Atención telefónica a clientes.Gestión reclamaciones recibidas por mail.Brindar información sobre el seguimiento logístico de los...
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Encontrado en: beBee S ES - hace 2 semanas
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