Front Desk Receptionist
hace 3 semanas
We are AirNest. A fast-growing professional management service for the hospitality sector. Our mission? To set a new quality standard in the vacation rentals market for the Canary Islands.
The business has now expanded to various islands – including Gran Canaria, Lanzarote and La Graciosa, and now manages 3 boutique hotels in addition to its vacation rental portfolio. Though we have two types of customers (owners & guests), we created AirNest to eliminate the overwhelming uncertainty of booking through the large platforms. To achieve this, we select only the best properties (less than 10%) and then make sure that they are furbished and equipped to the highest standards. Additionally we offer every one of our guests a concierge service throughout their stay, so that they have all the assistance they need at the click of a button. Guest satisfaction is central to everything we do.
What you will do:
• Assist guests throughout the check-in process and resolve any queries they may have.
• Communicate with guests in a timely manner to help them prepare for their stay.
• Coordinate a network of suppliers to prepare homes for subsequent guest bookings.
• Resource planning, managing cleaner communications, as well as coordinating and monitoring the outsourced laundry to our homes.
• Engage and check with cleaners to ensure the rooms are correctly prepared and provisioned with linen, cleaning equipment, and toiletries.
• Troubleshoot issues with cleaners to resolve them in time for guest check-in.
• Coordinate maintenance works to keep every property in perfect condition.
What are we looking for in you?
• Team player with superb written and verbal communication skills in both English and Spanish. German would be a significant plus.
• Ability to think outside the box and find creative ways to solve situations.
• Ability to stay calm under pressure.
• Well organised with the ability to multitask and prioritise workload.
• Work independently with minimal supervision.
• 40 hours per week across 5 days.
• Work on a Rota basis as the team operates 7 days a week.
• Past working experience in hospitality is a big plus.
• Previous experience working with a PMS is a plus.
The Fun Stuff:
We’re putting time into getting our work culture just right.Company-wide recognition of outstanding work.Employee discounts – at all of our properties.Office space with unlimited coffee.Surprise gift every Christmas.45 calendar days paid holidays (including bank holidays)-
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