Customer Service Team Lead

**Your responsibilities and impact as a Customer Service Team Lead will be**: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

Tasks Your responsibilities and impact as a Customer Service Team Lead will be: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

Empowering people, creating technology. **Responsibilities**: - Team Lead of of 4 people (experience not mandatory)- Complete customer management: telephone service, offers, orders, documentation, etc.- Archiving and management in CRM and SAP and maintenance of the system.- Communication and support to other KLI departments to support the global objectives...

We are seeking an experienced Collections Team Lead to join our Barcelona office. As the Collections Team Lead, you will manage a team of collection specialists to ensure timely and efficient recovery of outstanding debts.This is a hybrid role (2-3 days in the office), reporting directly to the Head of OTC and the office is based in Barcelona (Poblenou)What...

At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape. Our client, a leading company in the agro-chemical sector,is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative, detail-oriented, and...

We are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users.You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms...

We are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users.You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms...

We are looking for a Lead for the Analytics team for the Customer Experience (CX) team which is focused on collecting, analyzing, and reporting the key findings from all the customer feedback sources available. By managing the team responsible for the insights and analysis delivered actionable (provision of clear data set, trends, negative/detractor drivers,...

We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a **Customer Service Manager **with excellent leadership skills and business performance experience. In this position, you will ensure the management of the customer support service operations. You will be directly leading a team of team leaders and the...

We are seeking an experienced Collections Team Lead to join our Barcelona office. As the Collections Team Lead, you will manage a team of collection specialists to ensure timely and efficient recovery of outstanding debts.This is a hybrid role (2-3 days in the office), reporting directly to the Head of OTC and the office is based in Barcelona (Poblenou)What...

Our client, a dynamic player in the luxury sector, is seeking an experienced Customer Success Lead to spearhead their Customer Success department. Are you passionate about delivering exceptional customer service to customers and clients within the luxury property branche? In this role, your main focus is leading the department with a focus on Customer...

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s,...

Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...

**The Role** We are looking to recruit a Customer Service Manager in our main office in Barcelona, Spain to run all our customer-facing communications in English for our market-leading online legal and business intelligence services for the nicotine and cannabis sectors. The position requires an individual with excellent organisational and communications...

As a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay. Key Responsibilities - You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service. - Provide advice and information on facilities and services....

As a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay. Key Responsibilities You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service. Respond to customer enquiries by telephone and email regarding...

We are looking forward to strengthening our Fragrances team with a temporary Commercial Assistant What you will do:   Assistant activities : Organizing meetings and trips (bookings, currency and visas management), preparation of meetings and visits to Lucta, assistance to our Area managers. Sales Operations : Contact with clients, order processing, managing...

Barcelona, Barcelona **Empleo de Customer Service, Barcelona**: **Fecha de publicación**:21/02/2024 **Horario**:Jornada completa de 40 horas semanales entre lunes y viernes en turno partido en horario entre 08:00h y 17:00h con los descansos establecidos por ley. **Vacantes**:1 **Salario**:25.000€ Bruto/año **Población**:Barcelona **Descripción de...

As a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay. Key Responsibilities You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service. Respond to customer enquiries by telephone and email regarding...

Customer Service Specialist, German page is loaded Customer Service Specialist, German Apply locations Terrassa time type Full time posted on Posted Today job requisition id JR-19621 Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are...