Empleos de wfm en Barcelona

Konecta in Barcelona is seeking an experienced Workforce Management professional fluent in French and English (Spanish also required at an advanced level). The role focuses on accurate scheduling, resource allocation, and performance monitoring to support service quality and operational performance.The ideal candidate will analyze data, forecast activity,...

A leading global technology company in Barcelona is seeking a Workforce Management Integration Support Specialist. The role requires candidates with a strong background in UKG Pro WFM (Dimensions) and Dell Boomi, responsible for the implementation and optimization of Time and Absence systems. You will be pivotal in driving efficiency and innovation while...

A leading global technology company in Barcelona is seeking a Workforce Management Integration Support Specialist. The role requires candidates with a strong background in UKG Pro WFM (Dimensions) and Dell Boomi, responsible for the implementation and optimization of Time and Absence systems. You will be pivotal in driving efficiency and innovation while...

Perk is seeking a Senior Director of Customer Care Spend to lead and scale a global, high-performing spend customer care team. You will design the operating model, own KPIs (CSAT, SLA, churn), and collaborate with WFM, Product, Sales, and Account Management to drive growth and excellence. This is a hands-on leadership role in a fast-growing fintech/SaaS...

Capitole en Sant Cugat busca profesionales freelance con experiencia en Genesys Cloud CX para un proyecto de transformación digital orientado a Contact Center. Diseñar, implantar y evolucionar soluciones de Contact Center sobre Genesys Cloud CX, incluyendo workflows, arquitecturas de autoservicio, WFM y QM. Modalidad híbrida en Sant Cugat. Se valorará...

At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings,...

A leading global technology company in Barcelona is seeking a Workforce Management Integration Support Specialist. The role requires candidates with a strong background in UKG Pro WFM (Dimensions) and Dell Boomi, responsible for the implementation and optimization of Time and Absence systems. You will be pivotal in driving efficiency and innovation while...

Allianz Technology is seeking a Technical Business Analyst to bridge business needs and technical execution within our Customer Engagement / Contact Center Technology group. You will analyze requirements, collaborate with product owners and engineers, and help evolve WFM, routing, telephony, CCaaS, and CRM integrations.Ideal candidates bring 2–4 years in a...

Perk is seeking a Senior Director of Customer Care Spend to lead and scale a global, high-performing spend customer care team.Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.You will design the operating model, own KPIs (CSAT, SLA, churn), and collaborate with WFM,...

Buscamos incorporar un/a Técnico/a - Consultor/a Genesys Cloud CX para participar en proyectos de Contact Center, combinando tareas técnicas, funcionales y de evolución de la plataforma. La persona seleccionada podrá participar en actividades de administración y configuración de Genesys Cloud CX, análisis y diseño de soluciones, soporte a la...

About the JobAs a Technical Business Analyst in the Customer Engagement / Contact Center Technology department at Allianz, you will play a key role in analyzing business needs and translating them into actionable technical requirements. You will collaborate closely with product owners, engineering teams, and operations to improve and evolve our contact...

About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...

EnCarglassestamos especializados en la reparación, sustitución y recalibración de cristales para vehículos, pero ofrecemos mucho más. Trabajamos juntos cada día para marcar la diferencia para nuestros clientes y compañeros. Ese es el espíritu Carglass.En Carglass trabajamos cada día para marcar la diferencia para nuestros clientes y compañeros. Ese...

Overview In this role you lead a high-performing GPC Service Performance team to meet global patient care objectives. You design staffing and performance models, oversee forecasting and KPI frameworks, and ensure data-driven decisions across a multi-channel operation. You collaborate with cross-functional stakeholders and report to GPC leadership to enable...

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‐consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps...

Junior System Administrator (Call center – Sprinklr Platform) 1 week ago – Be among the first 25 applicants. Overview Exoticca is a pioneering online travel agency that revolutionizes the conception, production, and e‑commerce of long‑distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We...

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the JobAs a Technical Business Analyst in the Customer Engagement / Contact Center Technology department at Allianz, you will play a key role in analyzing...

At CPM International, we have a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.We are now seeking a Talent & Development Administrator to join our team. In this role, you'd be...

WHO WE AREKonecta is a leading innovative global service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management...

¿Te gustaría trabajar en un proyecto internacional de experiencia de cliente y automatización inteligente, participando en el diseño y mejora de soluciones avanzadas sobre Genesys Cloud para transformar Contact Centers globales? ¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no...