Empleos de wfm en Barcelona

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. Join bsport at one of the most exciting stages of its journey: backed by €30...

bsport is hiring for a Workforce Management/Support Operations role in Barcelona. You will forecast volume, manage schedules, and optimise routing across Intercom queues with a focus on service levels and automation. You will coordinate Level 2 escalations and keep performance metrics on target within a fast-growing wellness tech platform. The role...

A leading global technology company in Barcelona is seeking a Workforce Management Integration Support Specialist. The role requires candidates with a strong background in UKG Pro WFM (Dimensions) and Dell Boomi, responsible for the implementation and optimization of Time and Absence systems. You will be pivotal in driving efficiency and innovation while...

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. ¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para...

bsport is hiring for a Workforce Management/Support Operations role in Barcelona. ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación. You will forecast volume, manage schedules, and optimise routing across Intercom queues with a focus on service levels and automation. You will coordinate...

Buscamos incorporar un/a Técnico/a - Consultor/a Genesys Cloud CX para participar en proyectos de Contact Center, combinando tareas técnicas, funcionales y de evolución de la plataforma . La persona seleccionada podrá participar en actividades de administración y configuración de Genesys Cloud CX, análisis y diseño de soluciones, soporte a la...

Descripción de la vacante FuncionesDesde Cobser Consulting buscamos incorporar un/a Senior Program Manager para liderar un programa internacional de transformación y migración de plataformas de Contact Center. Funciones: Liderar programas complejos de CCaaS / Contact Center de principio a fin. Gestionar la migración y despliegue de Genesys...

Allianz Technology in Barcelona is seeking a Technical Business Analyst to translate business needs into clear technical requirements for contact center tech, including WFM, IVR, and CCaaS. You will partner with product owners, engineering, and operations to improve and evolve our omnichannel platforms.The role emphasizes data-driven analysis, system...

Concentrix in Barcelona is seeking an experienced Program Manager to lead a team of Team Leaders and ensure operational excellence across client programs. You will monitor SLAs, drive forecasting and budgeting, and build strong relationships with client partners to ensure delivery meets expectations.You will collaborate with Training, HR, Quality, WFM, and...

Perk is seeking a Senior Director of Customer Care Spend to lead and scale a global, high-performing spend customer care team. You will design the operating model, own KPIs (CSAT, SLA, churn), and collaborate with WFM, Product, Sales, and Account Management to drive growth and excellence.This is a hands-on leadership role in a fast-growing fintech/SaaS...

Perk is seeking a Senior Director of Customer Care Spend to lead and scale a global, high-performing spend customer care team. You will design the operating model, own KPIs (CSAT, SLA, churn), and collaborate with WFM, Product, Sales, and Account Management to drive growth and excellence. This is a hands-on leadership role in a fast-growing fintech/SaaS...

Carglass® España busca un/a Front Office Manager para dirigir la Recepción de nuestro Customer Contact Center, liderando un equipo de 150–170 personas a través de 10 Team Leaders. Su misión será impulsar la conversión y la calidad de servicio, desarrollando al equipo y contribuyendo a ofrecer una experiencia excelente a nuestros clientes. El rol...

At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings,...

Ubicación: Barcelona, España (con disponibilidad para viajes de negocios) Idioma: Español + Inglés fluido (entorno multicultural y multinacional) ¿Tienes amplia experiencia liderando programas complejos de transformación tecnológica en Contact Centers y te apasiona conectar la estrategia de negocio con la excelencia operativa? En Extia,...

About the Job As a Technical Business Analyst in the Customer Engagement / Contact Center Technology department at Allianz, you will play a key role in analyzing business needs and translating them into actionable technical requirements. You will collaborate closely with product owners, engineering teams, and operations to improve and evolve our contact...

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Job As a Technical Business Analyst in the Customer Engagement / Contact Center Technology department at Allianz, you will play a key role in analyzing...

Concentrix in Barcelona is seeking an experienced Program Manager to lead a team of Team Leaders and ensure operational excellence across client programs. You will monitor SLAs, drive forecasting and budgeting, and build strong relationships with client partners to ensure delivery meets expectations.You will collaborate with Training, HR, Quality, WFM, and...

Perk is seeking a Senior Director of Customer Care Spend to lead and scale a global, high-performing spend customer care team. You will design the operating model, own KPIs (CSAT, SLA, churn), and collaborate with WFM, Product, Sales, and Account Management to drive growth and excellence.This is a hands-on leadership role in a fast-growing fintech/SaaS...

Perk is seeking a Senior Director of Customer Care Spend to lead and scale a global, high-performing spend customer care team. You will design the operating model, own KPIs (CSAT, SLA, churn), and collaborate with WFM, Product, Sales, and Account Management to drive growth and excellence.This is a hands-on leadership role in a fast-growing fintech/SaaS...

Carglass® España busca un/a Front Office Manager para dirigir la Recepción de nuestro Customer Contact Center, liderando un equipo de 150–170 personas a través de 10 Team Leaders. Su misión será impulsar la conversión y la calidad de servicio, desarrollando al equipo y contribuyendo a ofrecer una experiencia excelente a nuestros clientes. El rol...