Czech Service Desk Agent
hace 2 semanas
We are pleased to announce a compelling opportunity for a Service Desk Agent position at one of the industry's forefront technology companies. As a key player in the IT support team, you will have the chance to contribute to the seamless functioning of cutting-edge technologies and support systems.
Our ideal candidate
For the vacancy as a Service Desk Agent is a dynamic and technically proficient professional who excels in problem-solving, possesses excellent communication skills, and demonstrates a customer-centric approach.
Required skills
- Fluent in Czech
- Working proficiency in English
- Troubleshooting hardware and software, familiarity with OS and common applications.
- Strong communication, interpersonal, patience, and empathy.
- Analytical and critical thinking for efficient issue resolution, task prioritization.
- Basic understanding of networking concepts, ITIL framework knowledge is a plus.
- Accurate documentation of support interactions and solutions, reporting on common issues.
- Collaboration with cross-functional teams for issue resolution, willingness to share knowledge.
- Ability to adapt to evolving technologies and changing requirements, flexibility in a dynamic environment.
- Efficient time management to meet deadlines, task prioritization based on urgency and impact.
Benefits
- Excellent benefits package
- Multilingual and excellent work environment to provide the customer service
- Extensive training
- Adaptation to Greek Culture and Greek language Courses,
- Internal employee incentives
Location
Remote - must be based in Greece
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