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Front Office Agent, The Level

hace 3 semanas


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Empresas: Meliá Hotels International
En Meliá Hotels International estamos buscando un/a recepcionista para The Level en nuestro Hotel Meliá Palma Marina situado en Paseo Marítimo de Palma Si tienes inquietudes y quieres crecer profesionalmente, este es tu proyecto Cuáles serán tus principales funciones?Conocer los procedimientos operacionales y los estándares de servicio correspondientes al departamento.Informar al huésped de los servicios que presta el hotel y atender cuaquier solicitud por su parte.Llevar a cabo de forma satisfactoria los procesos de check-in y check-out de los clientes.Realización de up-selling según programa establecido por la compañía.Intentar fidelizar al cliente a través de las herramientas que la empresa le provee. Qué buscamos? Experiencia en puesto similar 1-2 años en hoteles de 4 y/o 5*.Formación en Turismo, Relaciones Públicas, alojamiento o similar.Orientación al cliente, al detalle y a la excelencia.Conocimiento del sistema Opera Cloud.Inglés nivel alto, valorable segundo idioma (i.e. Francés o Alemán).Proactividad y dinamismoIniciativa y trabajo en equipoResidencia en la provincia vacante (Palma de Mallorca)
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