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Customer Success Specialist
hace 4 meses
Buscamos un Customer Success Specialist para nuestras oficinas en Barcelona cuya misión será asegurar la experiencia de nuestros clientes. Rol Las personas que ocupan este puesto sienten pasión por la tecnología y amplio conocimiento del sector hospitality. Tienen la ambición de lanzarse de cabeza a nuevos retos; son adaptables y les entusiasma ayudar a innovar con nuevos procesos y contribuir a lo que ya se ha construido. Buscamos a alguien que se divierta interactuando a diario con los clientes. Expectativas del puesto: · Construir relaciones activas y significativas con los clientes, trabajando en estrecha colaboración con otros colaboradores de Septeo España · Dirigir las reuniones de incorporación de nuevos clientes y proyectos, validando e identificando las necesidades de los clientes, los retos potenciales y los plazos clave del proyecto. · Hacer seguimiento y postventa a los clientes a partir de las soluciones adquiridas. · Asegurar que los clientes disfrutan y hacen uso eficiente de los productos digitales adquiridos. · Identificar y mitigar de forma óptima el riesgo de pérdida de clientes. · Garantizar una alta satisfacción del cliente y la posibilidad de referencia · Ayudar a desarrollar e implementar metodologías, procesos y herramientas estándar para mejorar continuamente el programa de éxito de clientes de Tesipro Cloud. Ofrecemos · Salario competitivo · Entorno colaborativo y dinámico · Un proyecto de rápido crecimiento, por lo que tendrás oportunidades de crecer y desarrollo profesional · Formación y aprendizaje continuo en función de tus necesidades · Horario: de lunes a viernes de 9 a 14h. y de 15 a 18h · Incorporación en una empresa referente en el sector
Requisitos : Nuestro candidato ideal : · Experiencia probada trabajando en el hospitality: Customer Success, Account Management, Responsable en establecimiento hotelero o un papel similar centrado en el cliente. · Experiencia con cuentas a gran escala, tecnológicamente sofisticadas y/o clientes del mercado empresarial en un entorno SaaS de ritmo rápido. · Una mente abierta para aprender rápido Te enseñaremos todo sobre Tesipro Cloud, pero nuestros clientes y productos son inherentemente técnicos y debes tener aptitud y curiosidad para aprender sobre esos conceptos. · Altos niveles de análisis y organización en sus flujos de trabajo - entender lo que significa ser responsable de una cartera de clientes y priorizar los tiempos de manera eficiente. · Pasión por la asociación y la colaboración. Trabajará regularmente con varios equipos (Ventas, Soporte, Producto, etc.) y ayudar a construir la "marca" CS en toda nuestra organización. · Excelentes habilidades de comunicación verbal y escrita, con la capacidad de presentar a un público diverso, tanto interna como externamente. · Conocimiento medio-alto de inglés y deseable francés. · Disponibilidad para viajar ocasional y reunirse con clientes
